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Tier 3 SOC Engineer (London)
Job Posted: 16 days ago
Salary: £ 60,000 - 63,000 / Annum
Job Type: Permanent
Location: London
Expire in: 11 days
Job Description
I am currently working with a national MSP who are seeking a Tier 3 SOC Engineer to work within their SOC team, supporting their customers networks using the companies toolsets and processes.
You will be providing technical support for a variety of products and services with the main focus of Managed Networks and Security, Unified Communication and fixed connectivity supplied to our customers.
Key Responsibilities
- Remotely support and identify issues affecting customer systems and services, then perform top-tier diagnosis with a view to resolution or further escalation.
- Provide an escalation route within SOC for Tier 1, Tier 2 and Tier 3 support functions
- Resolution of full range of technical support issues.
- Provide proactive monitoring and management of services to all customers.
- Ensure that all company processes, procedures, and standards are adhered to at all times.
- Provide ownership of operational processes and escalate issues to internal support teams (such as Technical Services and PMO) as and when required.
- Work with the ISOC Tier 2 Team Leader to provide mentoring to ISOC Tier 2 Core engineers
Ideal background
- A minimum of five years providing network/security solutions in a technical support role to a high technical level
- Experience with the advanced functionality of networking equipment, i.e. Routers, Switches, Firewalls, wide area communications, cloud compute and security, SDN's
- Experience of the following vendor products; Check Point, Juniper, Cisco, Palo Alto, Aruba
- Expert knowledge of connectivity technologies (LAN/WAN/Wireless/SD-WAN)
- Advanced Experience in configuring and troubleshooting networking protocols.
- Expert understanding of practical application of VLANs, switching, and routing.
- Willingness to learn new technologies using self-learning and dedicated training techniques.
- Working under pressure, multitasking between simultaneous projects and responding to deadlines.
- Operational experience of Wireless technologies is required
- Operational experience of shared compute and virtualisation technologies is desirable.
Qualifications
- Cisco CCIE
- Aruba CCCP
- Expert level Radius experience, including Cisco ISE, Aruba ClearPass
Key requirements
- Willing to work in a varying shift pattern including week-ends, bank holidays and out of hours
- All employees are subject to Enhanced DBS check during probation period.
- The role will require NPPV3 and/or SC clearance in order to support key customers.
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