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Tour Coordinator
Job Posted: 8 days ago
Salary: £ 24,000 - 24,000 / Annum
Job Type: Permanent
Location: Burgess Hill, West Sussex
Expire in: 19 days
Job Description
Tour Coordinator
£24,000 per annum, Burgess Hill, Monday to Friday 9:00am-5:15pm, Permanent, 25 days holiday, Perkbox after probation, company socials.
The Role
An exciting opportunity for a Tour Coordinator to join a well-established travel and educational tours organisation based in Burgess Hill. Reporting to the Tour Coordinator Supervisor, the Tour Coordinator will be responsible for managing tours from confirmation through to completion, ensuring every trip runs smoothly and delivers an excellent experience for customers.
Managing tours through the full lifecycle from booking confirmation to post-tour feedback
Preparing detailed itineraries and travel plans
Coordinating transport, accommodation and tour arrangements
Processing bookings, amendments and cancellations
Producing travel documentation, travel packs and invoices
Building strong relationships with group leaders, suppliers and colleagues
Handling customer queries by phone and email
Maintaining accurate records and documentation
Supporting inspection visits and tour planning activities
Assisting the wider team with administrative duties as required
Requirements
The successful Tour Coordinator will possess excellent organisational and communication skills with a keen eye for detail. Experience within administration, travel, events or customer service environments would be highly desirable. A warm and professional approach, strong written and verbal communication skills, proficiency with Microsoft Office and the ability to remain calm under pressure are all highly desirable. The ability to build strong working relationships and a willingness to go the extra mile are highly desirable attributes for this Tour Coordinator position.
Company Information
This growing organisation specialises in delivering educational tours and ski trips, working closely with customers, group leaders and suppliers to create memorable travel experiences. The business prides itself on its supportive team environment, customer-focused approach and commitment to delivering exceptional service. Employees are encouraged to collaborate, develop their skills and contribute to the continued success of the organisation.
Package
Salary of £24,000 per annum
Monday to Friday working hours, 9:00am-5:15pm
25 days holiday
Perkbox after successful probation
Company social events
Summer working hours of 10:00am-3:00pm as recognition for additional winter commitments
Permanent full-time position
Immediate start available
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