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Trainee Customer Service Executive (Freight Forwarding)

Job Posted: 7 days ago

Salary: £ 24,784 - 35,000 / Annum
Job Type: Permanent
Location: WS14, Streethay, Staffordshire

Expire in: 20 days

Job Description

Trainee Customer Service Executive (Freight Forwarding)

Lichfield WS14

Monday to Friday 9am – 5pm (1hour lunch break)

£24,784 - £35,000 (depending on experience)

We are seeking a motivated Trainee Customer Service Executive to join a busy freight forwarding team.

This is an excellent opportunity for someone looking to start a career in Freight Forwarding.

You will receive training and support while learning how to manage customer accounts, coordinate shipments, and ensure a high level of customer service.

Key Responsibilities:

  * Assist in managing customer enquiries via email and phone in a professional and timely manner

  * Support the coordination of import and export shipments (Ocean, Road and Air)

  * Liaise with carriers, suppliers, and internal departments to ensure smooth shipment movement

  * Track and update shipment statuses, providing customers with accurate information

  * Help prepare and process shipping documentation (e.g., invoices, packing lists, customs paperwork)

  * Maintain accurate records in internal systems

  * Assist in resolving customer issues or delays efficiently and professionally

  * Learn and follow industry regulations, including customs and compliance requirements

Training & Development:

  * Full training will be provided on freight forwarding operations and systems

  * Ongoing support from experienced team members

  * Opportunities to develop into a fully qualified customer service or operations specialist

Skills & Requirements:

  * Strong communication skills (written and verbal)

  * Good attention to detail and organisational ability

  * Basic IT skills (Microsoft Office, email systems)

  * Willingness to learn and develop within the logistics industry

  * Ability to work in a fast-paced environment

  * A proactive and positive attitude

  * Previous customer service experience

Interest in freight forwarding, logistics / supply chain

Before You Apply

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Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

Looking for your next career move? Join a top company hiring Trainee Customer Service Executive (Freight Forwarding) job near me in WS14, Streethay, Staffordshire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!