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Trainee IT Support Engineer

Job Posted: 2 hours ago

Salary: £ 25,000 - 25,000 / Annum
Job Type: Permanent
Location: Ramsgate, Kent

Expire in: a month

Job Description

Are you passionate about Technology?
Do you have fantastic customer service skills?
If the answer is yes to the above then this is the ideal role for you!

Job Title: Trainee IT Support Engineer
Location: Ramsgate
Salary: £25,000 per annum plus bonus & profit share (30K OTE)
Job Type: Full time/permanent 

This is a great opportunity to be a part of a business with a wonderful culture, they work hard but have a lot of fun along the way (This includes sports days, BBQs and other regular events)

Duties include:

Respond to incoming support requests via phone, email, or ticketing system in a timely manner
Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
Troubleshoot and resolve technical issues, escalating more complex problems to the appropriate team
Assist with user account management, including creating and managing user profiles and permissions
Document all support activities and solutions in the ticketing system
Collaborate with other IT team members to ensure timely resolution of issues
Provide excellent customer service and ensure user satisfaction with technical support servicesQualifications/Skills required:

A passion for IT & Technology
Ability to demonstrate an understanding of basic computer troubleshooting
Qualification in IT would be preferred but not essential
Excellent customer service skills

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

Looking for your next career move? Join a top company hiring Trainee IT Support Engineer job near me in Ramsgate, Kent! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!