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Trainee Service Advisor - Škoda

Job Posted: 16 days ago

Salary: £ 31,300 - 31,300 / Annum
Job Type: Permanent
Location: Edinburgh

Expire in: 12 days

Job Description

Trainee Service Advisor – Škoda | Edinburgh (Sighthill) | Full Time | Up to £31,300 OTE (Year 1) + Excellent Benefits

West End Garage is an independent, privately owned motor retailer representing Škoda across Stirling, Edinburgh and Dunfermline.

With over 40 years representing Škoda, we are a trusted name in the Scottish motor trade, combining a strong heritage with a modern, forward-thinking approach.

Our success is built on high standards, teamwork and continuous improvement, with a focus on delivering outstanding customer experiences and developing great people.

Due to continued success, we are now looking to recruit a Trainee Service Advisor to join our Aftersales team at our Edinburgh (Sighthill) dealership.

What’s In It For You

Up to £31,300 OTE (Year 1) – subject to experience and performance in the role
Uncapped earning potential beyond year one (typically £35,000+)
Structured pay plan with clear progression
Manufacturer training and accreditation (Škoda pathway)
Company pension scheme
Staff car scheme & employee savings programmes
30 days holiday (including bank holidays)
Full in-house training, mentoring and coaching 
Enrolment in the Škoda Service Advisor Accreditation Programme 
Clear development plan with expected accreditation within 12 months 
Exposure to modern systems, processes and evolving vehicle technology 
Working Hours

Monday to Friday: 07:45 – 18:00 (with one half day per week)
1 in 4 Saturday mornings (paid at overtime rate) once competent in the role
Requirements

Essential

Hold a full UK driving licence
Be confident, well-presented and professional
Have strong communication and people skills
Show resilience, energy and a desire to succeed
Have excellent attention to detail
Be motivated to achieve targets and deliver outstanding service
Enjoy working in a fast-paced, team environment
Desirable

Previous customer service, retail or hospitality experience
Interest in the automotive industry
Experience working to targets or KPIs
The Role

Welcoming customers and managing their service journey from arrival to collection
Understanding customer requirements and accurately booking vehicles for work
Checking vehicle history, recalls, service plans and warranty details
Liaising with Workshop, Parts and Sales teams to ensure timely completion of work
Keeping customers updated throughout the day and gaining authority for additional work
Arranging courtesy cars and onward travel
Explaining completed work and invoices clearly at handover
Processing payments and ensuring a smooth, professional customer experience
Presenting and assisting customers to purchase service plans (targeted commission earnings)
Obtaining & updating GDPR data for communications and marketing purposes
What’s next? It’s easy! Click “APPLY” now! We can’t wait to hear from you!

Your data will be handled in line with GDPR

Before You Apply

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Bank details.
National Insurance number.
Date of birth.

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