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Trainee Technical Support Engineer
Job Posted: 6 hours ago
Salary: £ 25,000 - 25,000 / Annum
Job Type: Permanent
Location: Halesowen, West Midlands
Expire in: a month
Job Description
Major Recruitment Oldbury are delighted to be recruiting for our locally based Halesowen client who are seeking a Trainee Technical Support Engineer to work on site at their Halesowen site. This is a very rare opportunity for a candidate looking to break in to the IT industry as no experience is necessary. Hours of work are Monday to Friday 9am to 5pm. The role will suit either a school or college leaver that has an interest in a career in IT. You will have either GCSEs (Grade 4/C or above) in English and Maths (or equivalent) or an IT-related qualification (e.g., BTEC, NVQ, CompTIA A+) this is desirable but not essential. You will have a structured on boarding plan with dedicated mentor support and on-the-job training in troubleshooting, customer support, and product knowledge.
Duties and tasks will include:
Customer Support
Provide technical support to customers both internal and external through a range of communication channels
Establish and diagnose ICT problems/faults using the required troubleshooting methodology and tools
Communicate with all levels of stakeholders, talking them through steps to take to resolve issues or set up systems, keeping them informed of progress and managing escalation and expectations.
Technical Troubleshooting
Learn to use diagnostic tools and remote access software to investigate faults.
Assist in testing and configuring systems, applications, and equipment.
Support the roll out of upgrades or new systems or applications
Documentation & Knowledge Sharing
Maintain accurate records of issues, resolutions, and system changes.
Contribute to the internal knowledge base by documenting common fixes.
Continuous Learning
Participate in structured product and technical training sessions and shadowing opportunities. Keep up to date with product updates, industry trends, and best practices
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Looking for your next career move? Join a top company hiring Trainee Technical Support Engineer job near me in Halesowen, West Midlands! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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