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Training & Coaching Manager
Job Posted: 5 hours ago
Salary: £ 36,000 - 40,000 / Annum
Job Type: Permanent
Location: Manchester, Greater Manchester
Expire in: a month
Job Description
Portfolio are proud to be representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add a Training & Coaching Manager to their team. Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector.
This is a great opportunity to join the industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation as a Training & Coaching Manager.
JOB OVERVIEW
You will have sole responsibility for the Training & Coaching team and you will oversee and ensure the efficient running of induction - ensuring all new starters receive the most appropriate training and ensuring a successful completion rate. You will ensure quality assessments and coaching is provided to all service teams and will provide weekly and monthly reports outling key themes and trends - identifying training workshops to ensure all helpline teams are providing the highest level of support. You will be responsible for reviewing the themes and trends of service complaints and use this data to drive training improvements across the service.
DAY TO DAY RESPONSIBILITIES
Overall responsibility for the running of the Training & Coaching team - ensuring team members are meeting individual KPI's
To design, develop and deliver training for the counselling team and other departments within the EAP department, including planning and delivering EAP induction. Embracing different styles of training techniques, including e-learning, tutorial sessions or coaching, at any of our satellite offices across the UK and Ireland
To ensure members of the Training & Coaching team are delivering training sessions to the highest standards - monitoring successful induction completion rates
To ensure members of the Training & Coaching team are completing regular quality assessments and coaching
Complete regular quality assessments and coaching sessions for service teams
Report on findings to the wider management team during monthly Quality Assurance feedback sessions
To ensure online resources remain up to date with relevant training materials and that all polices and procedures are reviewed regularly
To assist the Clinical Services Coordinator to ensure training records are updated and maintained across the departments
WHAT YOU BRING TO THE TEAM
Pro-active and self-motivated attitude
Professional and outgoing personality, with strong organisational skills
Ability to inspire team members and encourage clinical excellence and exceptional customer service
Ambitious with the determination to succeed
Proven experience within a professional and fast-paced work environment
Being a qualified and experienced mental health professional is highly desirable but not mandatory
BENEFITS
25 days' holiday, plus bank holidays
Day off on your birthday
Cash plan for you (and your children, if any)
Holidays increase after 2-and 5- years' service
Contractual sick pay
Private medical insurance after 5 years' service
Pension Plan and Life Insurance
Pension plan contributions increase after 5- and 7-years' service
Holiday season bonus after 3 years' service
Profit share scheme
Season ticket loan scheme
Cycle to work scheme
Access to Employee Assistance Programme
Company incentives, access to discount schemes
Social sessions on the last Friday of the month with free food and drink - we call this Fab Friday!
Free 24/7 onsite gym
100% funding for professional registration fees
Support with revalidation and CPD
Funding support with training and development50234LS
INDLONBefore You Apply
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