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Transformation Director (Customer Experience & Operations)

Job Posted: 6 days ago

Salary: £ 100,000 - 125,000 / Annum
Job Type: Permanent
Location: Manchester, Greater Manchester

Expire in: 21 days

Job Description

Operations leader reporting to the COO

hands-on transformation role
.
• Lead operational and customer experience transformation across multiple sites
• Identify inefficiencies, fix broken processes, and implement scalable ways of working
• Use customer data and touchpoints to uncover pain points and improve NPS & retention
• Drive performance, reporting, and operational cadence
• Deliver cost savings and efficiency gains
• Work cross-functionally to land change across Ops, Facilities, Commercial, IT, and more?

retail, hospitality, or multi-site operations
• Proven track record of
• ~10+ years’ experience
leading transformation / change programmes
• Someone who can
challenge thinking, not just execute
• Comfortable operating at pace in a scaling environment

This is a high-impact role with real ownership along with the opportunity to reshape customer operations at scale with direct access to senior leadership, making visible a real impact on customer experience, performance, and growth

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Looking for your next career move? Join a top company hiring Transformation Director (Customer Experience & Operations) job near me in Manchester, Greater Manchester! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!