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Transport Customer Service Co-Ordinator
Job Posted: 12 days ago
Salary: £ 27,735 - 27,735 / Annum
Job Type: Permanent
Location: M31, Partington, Trafford
Expire in: 16 days
Job Description
We are currently looking for a Transport Customer Service Co-Ordinator to work for our well-established Client based in Carrington, M31.
Having previous transport related administration and customer service experience gained within a fast paced distribution environment, the ideal candidate would be flexible and accounting administration would be an advantage.
Immediate start for the right candidate!
Key Duties and Accountabilities (Will include but not be limited to):
* Engage all external and internal customers by communicating in a friendly and professional manner ensuring that a good impression is maintained at all times.
* Answering and responding to all incoming calls/emails in a prompt and polite manner.
* Ensure all internal/external customer queries or concerns are dealt with in a professional, friendly and courteous manner.
* Liaising with the management team ensuring the smooth operation of the transport department.
* Monitor and chase documentation in support of the transport operation.
* Produce statistics as and when required.
* Undertake administrative and filing duties to meet needs of the Transport Department.
* Dealing with customer orders ensuring quality accuracy, delivery timelines, instruction and communication to all depot staff
* Dealing with customer and supplier enquiries and complaints from investigation through to closure.
* Ensuring that customer requirements are administered in a timely controlled and recorded manner.
* Ensuring that all work carried out is accounted for and processes for accurate charging and auditable trail are in place and followed.
Key Experiences and Qualifications:
* Excellent computer literacy (Microsoft Office, Word & Excel)
* Previous administration experience.
* Good numeric skills – including accuracy.
Technical Skills and Behavioural Competencies
* Well-developed verbal and written communication skills.
* Strong analytical and numeracy skills
* Good level of financial understanding
* Flexibility
* Help maintain a motivating focused team environment.
* Enthusiastic and energetic personality
* Enjoys working to deadlines
* Ability to work on own initiative, demonstrates organisational skills
The Details
This is a temp to perm role for the right candidate
Salary: £27,735.42k / Annum
Pattern: Monday To Friday
Hours: Flexible between 07.30 & 16:00
Holiday Allowance: 28 Days inclusive of bank holidays
Parking Onsite
Extra Benefits:
Pension Scheme
Employee Assistance Program - Health and Wellbeing Benefits
Life Assurance
SPIRIT Awards - Peer to Peer recognition
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