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Travel Claims Handler
Job Posted: 4 hours ago
Salary: £ 24,500 - 30,000 / Annum
Job Type: Permanent
Location: Cardiff
Expire in: a month
Job Description
Cardiff - Hybrid
Salary: From £24,500 (depending on experience)
We're looking for a detail-oriented and customer-focused Travel Claims Handler to join one of our clients' growing insurance teams. In this role, you'll take ownership of travel insurance claims from start to finish, ensuring customers receive a fair, timely, and supportive experience.
This is an excellent opportunity to work as part of a collaborative, forward-thinking organisation that values fresh ideas, continuous improvement, and delivering exceptional service to customers across the globe. If you have experience in travel claims and are looking for a role where you can truly make an impact, this could be your next move.
What You'll Do
Managing Claims Caseload
Proactively handle an allocation of travel insurance claims from notification through to closure.
Assess indemnity, liability, and settlement in line with policy terms.
Negotiate fair outcomes while maintaining excellent service standards.
Fraud & Risk Awareness
Identify potential fraud indicators and refer as appropriate.
Spot recovery opportunities to support business efficiency.
Supporting Operational Excellence
Work closely with the Claims Team Leader to support day-to-day operations.
Ensure service levels, compliance requirements, and quality standards are consistently achieved.
Contribute ideas to enhance processes and improve customer experience.
Customer Service & Communication
Provide clear, empathetic communication to customers throughout the claims process.
Build effective working relationships with colleagues, third parties, and suppliers.
What We're Looking For
Experience in a travel insurance claims environment.
Strong communication and negotiation skills, with the ability to build positive relationships.
Analytical mindset with the ability to interpret data and spot trends.
Organised and self-motivated, able to work effectively as part of a team.
Comfortable working to deadlines in a fast-paced environment.
What's on Offer
Salary from £24,500 (DOE) with annual reviews.
33 days holiday (including bank holidays), rising with service.
Option to buy or sell up to 5 additional days of leave.
Hybrid working (2-3 days in Cardiff office, remainder remote).
Pension scheme.
Discounted gym membership & cycle-to-work scheme.
Employee Assistance Programme.
Healthcare cash plan and dental cover (optional).
Equipment provided for both home and office working.
Professional training and development opportunities.
Regular social events (optional).
✅ A great chance to join a progressive organisation where your input is valued and your career growth is supported.
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Looking for your next career move? Join a top company hiring Travel Claims Handler job near me in Cardiff! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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