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Travel Customer Relations Executive
Job Posted: a day ago
Salary: £ 27,000 - 28,000 / Annum
Job Type: Permanent
Location: Altrincham, Trafford
Expire in: a month
Job Description
Are you an experienced Customer Relations Executive looking for your next role? If investigating and resolving complaints is your forte, then we have a fabulous opportunity to join a fast growing, luxury travel organisation based in Greater Manchester.
Working within our client’s customer support team, you’ll be responsible for managing customer complaints and ensuring outstanding service delivery throughout the customer journey. Working with customers on pre and post departure issues and queries, displaying empathy and professionalism whilst adhering to travel industry regulations.
This is an office based role offering a competitive salary of up to £28k with sociable working hours.
Benefits include private healthcare, discounted holidays, FAM trips, annual company events and a paid day off on your birthday!
If this role is of interest to you, please apply online.
Role of Travel Customer Relations Executive:
* Take full ownership of customer complaints via phone, email, post, and live chat
* Collaborate with internal teams and external suppliers to resolve issues swiftly and effectively
* Provide timely, clear, and professional communication to customers throughout complaint resolution
* Accurately document all cases, maintaining detailed records for future reference
* Identify recurring issues and suggest improvements to enhance service quality
* Assist with general enquiries related to bookings—flights, cruises, hotels, transfers, tours and more
* Process secure payments and issue confirmations
* Advise customers on travel requirements such as visas, passports, baggage, and accessibility
* Record and action customer preferences (e.g. dietary needs, room types, special occasions)
* Maintain and update customer profiles and transaction history
Skills required for the role:
* Good working knowledge of the travel industry and experience dealing with third-party suppliers - essential
* Excellent problem-solving and communication skills
* Strong organisational abilities and attention to detail
* Confident handling customer complaints and complex queries
* Proficiency with Microsoft Office and CRM systems
* A positive, empathetic, and professional approach to customer service
If you’re interested in learning more about this Travel Customer Relations Executive role, please press the apply online button now!
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Looking for your next career move? Join a top company hiring Travel Customer Relations Executive job near me in Altrincham, Trafford! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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