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Travel Operations Team Leader
Job Posted: 2 days ago
Salary: £ 33,000 - 35,000 / Annum
Job Type: Permanent
Location: Manchester, Greater Manchester
Expire in: 25 days
Job Description
Travel Operations Team Leader
Are you a passionate travel professional with excellent flights & GDS skills and leadership experience, ready to take the next step in your career? A multi award-winning travel company is seeking a Travel Operations Team Leader to join their after sales operations team. This is a fantastic opportunity to lead a successful team and play a key role in delivering exceptional service to customers. Salary of £33k to £35k, office based in Greater Manchester.
Travel Operations Team Leader - Role & Responsibilities:
Lead, coach, and develop the team to deliver outstanding customer service and achieve objectives
Ongoing evaluation of team performance and provide ongoing feedback, training, and support
Manage complex customer enquiries and booking escalations with professionalism and efficiency
Oversee booking amendments, documentation, and administrative processes to ensure effective processes are in place
Work with internal colleagues across departments to streamline workflows and enhance the customer journey
Be a strong company ambassador and represent the brand with a customer-first attitude and set high service standards across the team
Support resource planning, scheduling, and shift management to meet operational needs
Contribute to continuous improvement initiatives and team process development
Travel Operations Team Leader - Skills & Experience Required:
Proven experience as a Team Leader, Supervisor or Manager within the travel industry ideally working for a tour operator, cruise company, airline or business travel company.
Strong GDS experience is a requirement for this role along with excellent fares & ticketing knowledge.
Passion for travel, with a customer focused approach.
Ability to motivate while managing performance effectively
Highly organised with excellent attention to detail and problem-solving skills
Proficient in Microsoft Office software
Adaptable, forward-thinking, and a strong team player in a dynamic travel environment
Travel Operations Team Leader - Additional Information:
Salary: £30,000 – £35,000 (depending on experience)
Full-time permanent role
Monday to Saturday (approx. 2 Saturdays per month)
Range of shifts with opening hours being 8AM to 6PM
Office based in central location
Excellent range of company benefits and fam trips!
Please apply for the position of Travel Operations Team Leader online or email your cv to (url removed)Before You Apply
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Looking for your next career move? Join a top company hiring Travel Operations Team Leader job near me in Manchester, Greater Manchester! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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