Hiring Now: Unified Communications Support Engineer Near You – Apply Today!
Your Next Unified Communications Support Engineer Job Starts Here – Apply Now!
Unified Communications Support Engineer
Job Posted: 4 days ago
Salary: £ 24,000 - 26,000 / Annum
Job Type: Permanent
Location: Telford, Shropshire
Expire in: 23 days
Job Description
Job Title: Unified Communications (UC) Support Engineer
Location: Telford
Salary: £26,000 per annum + Quarterly KPI Bonus
Are you passionate about technology and customer service?
Do you have experience in telecoms, networking or Unified Communications and enjoy troubleshooting and problem-solving?
We're looking for a motivated Unified Communications Support Engineer to join our support team in Telford.
What You'll Be Doing
Deliver high-quality technical support to business customers via phone, email, and remote tools
Assist with the setup, configuration, and troubleshooting of business internet and hosted telephony systems
Diagnose and resolve issues related to call quality, system configuration, registration failures, and hardware/software problems
Provide guidance on standard procedures and escalate more complex issues to senior engineers
Proactively suggest improvements to support tools, documentation, and processes
What You'll Need
1-3 years of technical support experience (preferably within telecoms or UC environments)
knowledge of hosted telephony, IP networking, and connectivity (e.g. routers, VoIP)
Familiarity with UC platforms such as Gamma Horizon, Cisco Webex, iPECS, or similar
Strong troubleshooting and diagnostic skills
Excellent verbal and written communication with the ability to simplify technical concepts
Experience using helpdesk/ticketing systems
A collaborative, customer-first attitude and ability to stay calm under pressure
Benefits
Quarterly KPI bonus
On-site parking
Simplyhealth plan
Access to our Employee Rewards Scheme
Regular staff events and social days out
A friendly, supportive work environment focused on career growth
If you're looking to grow your career in the Tech/Unified Communications field and want to join a supportive, forward-thinking team, please apply with an up-to-date CVBefore You Apply
Do not include the following in your job application, CV, or cover letter:
- Bank details.
- National Insurance number.
- Date of birth.
You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.
Looking for your next career move? Join a top company hiring Unified Communications Support Engineer job near me in Telford, Shropshire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
© Vita CV: Registered in England and Wales (16187919).