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User Researcher - DV Cleared

Job Posted: 23 days ago

Salary: £ 700 - 735 / Day
Job Type: Contract
Location: Farnborough, Hampshire

Expire in: 5 days

Job Description

User Researcher - MOD Programme

Rate: Up to £735 per day (Umbrella only) Clearance: DV Cleared (Sole UK Nationals only) Location: Hybrid - London & South East (4-5 site visits/month)

Clearance required: DV Mandatory 

The Role

We're looking for a DV Cleared User Researcher to support a highly classified MOD programme delivering an Above Secret capability.

You'll lead user research in secure environments, working closely with senior military and MOD stakeholders to understand workflows, user needs, and transition impacts from existing systems.

This role operates under strict security constraints, so adaptability and pragmatic research approaches are essential.

Key Responsibilities

Conduct user research within classified MOD environments
Engage senior military and civilian stakeholders
Develop personas, journey maps and process maps
Produce Business Change Assessments
Define onboarding and IMPEX processes
Support service design and operational readiness
Document findings in approved secure environments

Essential Experience

Proven user research experience in UK Public Sector or Defence
Strong qualitative research skills (interviews, workshops, stakeholder engagement)
Experience translating research into business change outputs
Comfortable working with senior stakeholders
Experience working in Agile environments

Desirable

Experience on classified or Above Secret programmes
Knowledge of GDS Service Standards
Familiarity with JIRA and Confluence

Additional Information

This role requires DV clearance and additional programme vetting, which may extend onboarding timelines.
 Classified work must be conducted on-site in secure locations in London and the South East

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

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