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User Researcher
Job Posted: 20 hours ago
Salary: £ 550 - 650 / Day
Job Type: Contract
Location: Leeds, West Yorkshire
Expire in: a month
Job Description
User Researcher: HR Automation
Location: Remote + Some time on a local site within the UK
Rate: £650 per day
IR35: In scope
Duration: 4 month initial contract + possible extension
The request is to appoint a User Researcher to support the service design of departmental HR services in alignment with user-centred design principles and government service standards.You will map user journeys and record pain points which will be used to inform service design decisions. It is anticipated that you will conduct user interviews and usability testing with a representative cross-section of internal staff.The project aims to improve the effectiveness, usability and accessibility of HR services for users.
This phase will increase existing functionality, including additional functionality for contingent workers, onboarding of additional HR query types to create a broader HR Query Service, expanding from just Resourcing queries, and HR Demand Management, including creating common demand design management capability
Sought:A senior user researcher that is an experienced practitioner who can plan and lead user research activities in larger teams and on more complex services.
At this role level, you will:
Have been involved with one of: HR programme / Demand management / Automation / Business change / Transformation - Very important
Implemented a new system and now looking to automate, business change and do the transformation
Working with Tech Project team, Programme Governance team, Platform Management Team and being a part of a new Service Design Team
Have an emphasis on 'soft skills' - Benefit recognition for stakeholders / less transaction, more quality / more people, less technology.
Be functional not technical.
Help design a user-centric service
Work with business key stakeholders
Understand service desk implementation / How users contact the client and issue categorisation
Build user-centred practices in new teams
Align user research activities with wider plans to inform a service proposition
Supervise and develop other user researchers to assure and improve research practice
Use agile research practices
Adapt how you design and conduct research to respond to the complexity of the product environment
Influence decisions about priorities and agile processes in the team
Understand and help teams to apply a range of methods to analyse research data and synthesise findings
Effectively engage sceptical colleagues in analysis and synthesis
Use a wide range of user research methods, and can help teams to adopt them
USER RESEARCH, USER RESEARCHER, UR, GOVERNMENT, PUBLIC SECTOR
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