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Village Manager
Job Posted: 20 hours ago
Salary: £ 70,000 - 80,000 / Annum
Job Type: Permanent
Location: Chertsey, Surrey
Expire in: a month
Job Description
Required background: Luxury Retirement Community
Are you an experienced hospitality or operations professional looking for a rewarding leadership role in a high-end retirement setting? A brand-new, contemporary retirement village in a picturesque village is seeking a dedicated Village Manager to oversee the successful launch and ongoing management of its vibrant, community-focused environment.
About the Role
As Village Manager, you will play a pivotal role in shaping and leading a premium lifestyle offering for independent retirees. From opening preparations and team recruitment to delivering exceptional service across wellbeing, dining, events, and facilities, this is a hands-on leadership role designed for someone who thrives on creating outstanding experiences and smooth operations.
You will be responsible for:
* Leading a multi-functional team covering hospitality, wellness, housekeeping, maintenance, and concierge services
* Managing operational performance, budgets, and compliance across the village
* Collaborating with sales, marketing, and care teams to ensure seamless resident onboarding and satisfaction
* Creating engaging, community-driven events and wellbeing programmes
* Maintaining high standards in health & safety, sustainability (ESG), and owner communications
Our Ideal Candidate
* At least 5 years of management experience in hospitality, retirement living, hotel or leisure sectors
* Strong financial and operational acumen with experience overseeing diverse teams and services
* Exceptional people management, communication and leadership skills
* Ability to balance strategic thinking with day-to-day operational oversight
* A customer-first mindset with a warm, professional and approachable manner
Desirable Qualifications
* Degree or relevant qualifications in Hospitality, Housing, Hotel Management or Facilities Management
* Knowledge of retirement living, care, or leasehold property management a plus
* IT proficiency including Microsoft Office, POS and booking systemsBefore You Apply
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- National Insurance number.
- Date of birth.
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