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VIP Account Manager

Job Posted: 7 days ago

Salary: £ 25,000 - 35,000 / Annum
Job Type: Permanent
Location: Chelmsford, Essex

Expire in: 21 days

Job Description

Our client, a unique and forward‑thinking freight and logistics provider, offering multimodal solutions to commercial shippers across the globe, are looking for a VIP Account Manager (Freight Forwarder) to join their team at offices based in Chelmsford, Essex.
On Offer:
  * Competitive salary up to £35K, dependent on skills and experience.
  * Excellent opportunities to work in a growing company that believes in Personal Development & Training. Chance to be part of a team as a forward-thinking forwarder, increase your knowledge, experience and confidence within the industry.
  * Opportunity to develop freight forwarding skillset with on the job training
  * 23 days holiday + Bank Holidays
  * Pension Scheme.
  * Flexible working hours to suit global markets.
  * Working from home flexibility (not during the probation period).
  * Access to a global network of over 15,000 verified agents in 190 countries.’
Main Purpose of the Role:
VIP Account Manager will learn and integrate with the client to obtain an in-depth knowledge of their unique processes and requirements working to apply them into bookings by road, sea & air. Also servicing the client’s requirements from end to end ensuring smooth freight forwarding operations.
Duties and Responsibilities of the VIP Account Manager:
  * Co-ordinate new bookings via sea, air and road with agents/co-loaders/airlines and input details and documents to Freight Software.
  * Keep the client updated for shipment progress reports at milestone events.
  * Complete the job end to end ensuring correct paperwork and information are obtained and transferred for compliance.
  * Co-ordinate customs clearance with in-house customs team & invoice for Duty + VAT in line with shipment requirement.
  * Be able to negotiate haulage rates and arrange delivery.
  * Raise invoices and cost files accurately for reporting purposes.
  * Pass supplier invoices / resolve queries if required.
  * Collect original paperwork where necessary and before release/delivery of cargo.
  * Ensure any payments from COD/Non Credit clients are received prior to release/delivery of cargo.
To Be Considered:
  * Proven deep sea import operations experience is essential
  * Strong customs knowledge with a willingness to continue learning and developing
  * Confidence communicating by phone, including the ability to promote yourself and represent the business professionally
  * Excellent customer service skills and a polished telephone manner
  * Experience using MULTIFREIGHT (highly advantageous)
  * Good working knowledge of Microsoft Office, including Word, Excel, and Outlook
  * Ability to work independently using your own initiative, as well as collaboratively within a team
  * A customer‑focused mindset with a proactive approach to problem‑solving and service delivery
For more details, please contact Willis Global – a leading Recruitment Consultancy for the Supply Chain & Logistics Industry

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Looking for your next career move? Join a top company hiring VIP Account Manager job near me in Chelmsford, Essex! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!