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Warranty Coordinator
Job Posted: 2 days ago
Salary: £ 29,500 - 29,500 / Annum
Job Type: Permanent
Location: Castle Bromwich
Expire in: a month
Job Description
Job Title: Warranty Coordinator
Job Type: Permanent, Salaried
Location: Castle Bromwich
Hours: 40 hours per week
Salary: £29,500
Role Purpose
To provide all-encompassing admin support to the operational function team and associated procedures.
Main Duties and Responsibilities
Daily operational process flow to achieve internal and customer set KPIs.
Support with team attendance, & absence recording / reporting
Use of various associated systems related to delivery of the contract.
Answer, assist and/or direct incoming phone calls & emails.
Being a point of contact for engineers, suppliers & retailers (via NSC)
Preparation of regularly scheduled internal and customer reports.
General team facilities e.g., ordering of consumables for use in daily operations.
Uphold all quality, environment, and health & safety policies.
Supporting any quality, environment and health & safety investigations, audits, etc.
Investigating non returns debits, Raising retailer credits, Processing debit queries
Manage Supplier returns issues
Work with engineers, transport, suppliers, retailers and centre team.
Booking test site benches
Answering ROP (Return owners' property) questions, Manage ROP process
Qualifications, Skills and Experience
Previous administration experience
Highly proficient in Excel, ability to analyse a varied range of data in different formats
Experience in a fast-paced, customer-facing role
Ability to manage and deliver operational processes and key work streams to meet strategic objectives and drive efficiencies
History of delivering management information and reports to strict schedules
Strong communication skills with the ability to communicate ideas in a range of formats
Ability to work with data and produce concise reports for senior management
Quick learner with the ability to work with new tool sets and offer improvement ideas
Able to engage with cross-functional teams & key stakeholders across the business
Excellent organisation skills and attention to detail
Ability to multi-task, prioritise tasks as required, and work to tight deadlines
History of following through on commitments, completing tasks from start to finish
Other Information
The successful applicant will be comfortable working either in an office environment or in shop floor areas supporting the management team.
Although there are scheduled hours of work, some flexibility is required to meet business needs
Benefits
Life Assurance: 2 x Base Salary
The Company's cycle to work scheme (subject to the satisfactory completion of a probationary period).
Long-service awards.
Going the Extra Mile (GEM) awards.
Access to 'MyChoices' benefits and rewards portal.
An Employee Assistance Programme.
Pension: 5%ER, 3%EE
Service days: 1 day per every 5 years up to a max of 5
Closing date is 03.07.2025
Hawk 3 Talent Solutions are operating as an employment agency on behalf of its client.
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