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Welfare Benefit & Money Advice Officer

Job Posted: 3 days ago

Salary: £ 40,246 - 40,246 / Annum
Job Type: Permanent
Location: WA8, Widnes, Borough of Halton

Expire in: 25 days

Job Description

Welfare Benefit & Money Advice Officer

Widnes

£40,246 (Pro rata £24,148)

Part Time, 3 days per week (22.2 hours total)

Duration: Permanent

Here at Halton Housing, we are looking for an experienced Welfare Benefit & Money Advice Officer to work across our vibrant organisation.

What You’ll Do:

  * Manage welfare benefit and money advice enquiries, providing practical support tailored to customers' individual needs.

  * Support customers with benefit claims and applications, helping to maximise income, maintain housing costs and reduce the risk of rent arrears.

  * Identify debt and financial issues, offering advice, referrals, grant application support and signposting to relevant services.

  * Manage casework from initial enquiry through to resolution, maintaining accurate records and achieving service targets.

  * Keep up to date with changes in welfare benefits, housing and money advice to ensure customers receive accurate and effective support.

  * Build positive relationships with internal teams and external partners, promoting services, sharing knowledge and helping customers access the right support at the right time.

What You’ll Need:

  * Experience providing welfare benefits advice in a housing-related setting, including support with appeals and customer engagement through a range of channels.

  * Experience managing casework and maintaining accurate records using case management systems.

  * Good working knowledge of welfare benefits legislation, regulations and DWP/JCP processes.

  * Strong problem-solving, communication and stakeholder management skills.

  * Ability to analyse information, produce reports and manage competing priorities to achieve targets and deliver successful outcomes.

What You’ll Get:

  * 30 day holiday entitlement (increasing to 33 days after 3 years’ service), plus bank holidays

  * Opportunity to buy or sell holidays

  * Competitive salary

  * Electric Vehicle Salary Sacrifice Scheme

  * Flexible and Hybrid working

  * Supported training and development opportunities

  * Health and Wellbeing Cash Plan

  * Competitive Pension Scheme

Why Halton Housing?

At Halton Housing, our purpose is Improving People's Lives. We're looking for people who share our values:

  * We are Honest – we build trust through openness, integrity and accountability.

  * We are Dynamic – we embrace change, seek opportunities and continually improve.

  * We Care – we put people first and make a positive difference to our customers, colleagues and communities.

If this sounds like you and you're looking for a role where you can make a real difference, we'd love to hear from you.

Closing date: 11th September 2026

Interview Date: 22nd September 2026

We may close this vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

Looking for your next career move? Join a top company hiring Welfare Benefit & Money Advice Officer job near me in WA8, Widnes, Borough of Halton! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!