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Welfare Benefits Adviser
Job Posted: a day ago
Salary: £ 21.72 - 28.68 / Hour
Job Type: Contract Temporary
Location: Croydon, London
Expire in: a month
Job Description
Are you passionate about social justice and income equality? Do you have the expertise to help young people navigate the welfare system and maximise their financial independence? If so, we want you on our team!
🔍 About the Role
As a Welfare Benefits Adviser, you'll provide expert, person-centred advice to Care Experienced Young People (CEYP) across Croydon. You'll help them access their full benefit entitlements, challenge incorrect decisions, and support them through appeals and tribunals. Your work will directly combat poverty and promote independence for young people transitioning into adulthood.
Welfare Benefits Adviser
Public Sector - Local Authority
Temporary Role - currently to April 2026
Full Time - Monday to Friday, 36 hours per week
Hybrid Working - 3 days in office, 2 days at home
IT equipment provided
ASAP start
Duties and Responsibilities
1. Provision of Service
Deliver a full welfare benefits casework service including disability benefits, tax credits, and financial support (e.g. grants, travel, health costs).
Conduct home visits and outreach sessions to promote benefit take-up.
Challenge incorrect benefit decisions and support clients through appeals and tribunals.
Prepare and present cases using relevant legislation and case law.
Liaise with DWP, HMRC, and local council departments on behalf of clients with additional needs (e.g. low literacy, mental health).
2. Service Development
Identify gaps in advice provision and help establish new services.
Collect and analyse service data for reporting and evaluation.
Contribute to newsletters and promotional materials.
Attend steering groups and review meetings with funders and partners.
3. Administration
Maintain accurate and up-to-date case records (manual and digital).
Use IT systems for document production and case tracking.
Keep a reference library of legislation and case law.
Ensure compliance with Data Protection and confidentiality policies.
🧠 What You'll Bring
In-depth knowledge of Universal Credit, Housing Benefit, Council Tax Support, and disability-related benefits
Experience in casework, appeals, and tribunal representation
Ability to deliver training to professionals and advocate for clients with complex needs
Strong communication and negotiation skills, with a commitment to diversity and inclusion
Confidence using IT systems for case recording and reporting
🤝 You'll Work With
CEYP tenants and their families
Social workers, housing teams, and voluntary sector partners
DWP, HMRC, and local authority departments
📌 Special Requirements
Flexibility to work occasional evenings
Ability to travel independently across the borough
Enhanced DBS check required
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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