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Wholesale Customer Service Team Leader
Job Posted: 18 hours ago
Salary: £ 45,000 - 45,000 / Annum
Job Type: Permanent
Location: West London, London
Expire in: a month
Job Description
Wholesale Customer Service Team Leader | £45,000 | West London-based | Hybrid (Minimum 4 days in-office)
For this role we require someone fluent in English + One European Language (German, French, Spanish or Italian) if that is you, read on!
A well-established, design-led company with a strong international presence is looking for a Wholesale Customer Service Team Leader to join their growing EU team. With a reputation for quality, creativity, and exceptional service, they partner with a wide network of stockists and retailers across Europe.
What You'll Do:
You'll lead a growing team of 8 talented Customer Service Specialists, supporting stockists, agents, and our amazing sales team across the UK and Europe.
Inspire and coach your team with regular 1:1s, reviews, and training
Set clear goals and KPIs that drive excellence
Represent the brand's unique tone of voice across every interaction
Resolve complex queries with confidence and care
Collaborate with stakeholders and ensure timely customer service actions
Work with SAP to process orders and queries
Keep a constant eye on opportunities to improve how we work and support our customersWhat You'll Bring:
Proven experience managing a large customer service team
Commercial awareness and a solutions-focused mindset
Confident communication and leadership skills
Strong Excel and PowerPoint skills
Fluency in English + one of the following: German, French, Spanish or Italian
A friendly, collaborative personality who thrives in a fast-paced, creative environmentBonus Points For:
Experience with SAP, Zendesk or similar platforms
Knowledge of the gift, toy or lifestyle retail sector in the UK or EUApply now if you're ready to bring joy, leadership, and a little magic to a team that makes soft things happen.
(Only applicants with an additional European language will be considered - we can't wait to hear from you if that's you!)
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