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Workshop Controller/Senior Service Advisor
Job Posted: 9 days ago
Salary: £ 32,000 - 45,000 / Annum
Job Type: Permanent
Location: GU24, Penny Pot, Surrey
Expire in: 19 days
Job Description
Job Title: Senior Service Advisor / Workshop Controller
Location: Guildford
Salary: £35,000 + Bonus
Hours: Monday to Friday, 8:00am – 6:00pm | 1 in 3 Saturdays, 8:30am – 12:30pm
We are seeking an experienced and confident Senior Service Advisor / Workshop Controller to join our team in Guildford.
This is a key hybrid role, ideal for someone who thrives both in a customer-facing environment and within the workshop. You’ll act as the vital link between the front-of-house Service Advisors and the Service Manager, ensuring smooth day-to-day operations and outstanding customer service.
About the Role:
As an all-rounder, you'll be responsible for allocating work to technicians efficiently, monitoring workshop progress, and ensuring jobs are completed on time and to the highest standards. At the same time, you’ll be front-of-house, supporting service advisors and dealing directly with customers to deliver a professional and informed experience.
Key Responsibilities:
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Distribute and manage workload across the workshop team
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Monitor job progress, ensuring quality and timely completion
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Liaise between Service Advisors, Technicians, and the Service Manager
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Support front-of-house operations by advising and updating customers
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Help manage job cards, invoicing, and customer follow-ups
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Ensure workshop targets and KPIs are met or exceeded
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Uphold high standards of customer satisfaction and service delivery
What We’re Looking For:
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Previous experience in a similar Senior Service Advisor or Workshop Controller role
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Strong understanding of workshop operations and front-of-house service
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Excellent communication and organisational skills
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Customer-focused with a professional approach
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Ability to work under pressure and multitask effectively
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Experience with Pinnacle DMS would be highly desirable, but not essential
What We Offer:
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Competitive base salary of £35,000
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Performance-related bonus scheme
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Structured working hours with limited weekend commitment
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Supportive and team-focused working environment
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Opportunities for further training and career progression
Apply Today:
If you're a proactive and capable individual who enjoys balancing technical workshop coordination with high-level customer interaction, this is the role for you. Apply now with your CV to Stacey Hunt of ACS Recruitment Consultancy and a short cover letter explaining why you're the right fitBefore You Apply
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Looking for your next career move? Join a top company hiring Workshop Controller/Senior Service Advisor job near me in GU24, Penny Pot, Surrey! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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