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1st Line IT Support

Job Posted: 24 days ago

Salary: £ 25,000 - 30,000 / Annum
Job Type: Permanent
Location: Warrington

Expire in: 4 days

Job Description

1st Line IT Support

Our client, a growing organisation operating across multiple business units, seeking a proactive and customer-focused 1st Line IT Support professional to join their Business Systems Support team.

This role is central to ensuring the smooth operation of internal systems, providing first-line support, coordinating issue resolution, and supporting ongoing system improvements across the organisation.

Key Responsibilities

Respond to support requests via phone and email, logging and tracking incidents in the IT service system.
	
Diagnose issues, provide solutions, or escalate to third-party vendors and internal teams as needed.
	
Support desktop environments, business systems, and user account management (Active Directory, Microsoft 365).
	
Assist with system installations, configurations, and onsite support where required.
	
Help with user acceptance testing, troubleshooting, and process improvements.
	
Maintain accurate records of IT assets, software licences, and documentation.
	
Support training materials, system rollouts, integrations, and onboarding of new business units.

Skills & Experience

Previous experience in IT or service desk support (1+ years)
	
Strong customer service skills with a user-focused approach
	
Experience supporting Microsoft environments (e.g. Microsoft 365, Active Directory, Exchange, Intune) preferred
	
Good understanding of PC, network environments, and common business applications
	
Strong problem-solving and analytical skills
	
Excellent communication skills, both written and verbal

What’s on Offer

Profit sharing opportunities
	
On-site parking
	
Supportive team environment with development opportunities

Interested? Please Click Apply Now!

1st Line IT Support

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