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Help Desk Support Analyst

Job Posted: 3 days ago

Salary: £ 18 - 18 / Hour
Job Type: Contract Temporary
Location: Warrington, Cheshire

Expire in: 25 days

Job Description

Help Desk Support Analyst

Warrington (Monday–Friday, 8:00am–4:30pm)
£18 per hour
3-Month Contract (Potential Extension/Permanent Opportunity)

Overview

We’re recruiting for a Help Desk Support Analyst to join a busy on-site team in Warrington. This is an excellent opportunity for someone early in their IT career looking to gain hands-on experience in a supportive environment, with full training provided.

Key Responsibilities

  * Provide first-line technical support to users (hardware/software issues)

  * Respond to queries via phone, in person, or remote support

  * Troubleshoot and resolve basic IT issues efficiently

  * Install software and assist with remote hardware diagnostics

  * Log and track incidents, resolutions, and system activity

  * Escalate more complex issues where necessary

What We’re Looking For

Essential:

  * Strong communication skills and confidence on the phone

  * Basic IT knowledge (hardware, software, operating systems)

  * Good problem-solving ability and attention to detail

  * Ability to work independently and manage workload

Desirable:

  * Previous help desk or customer support experience (1–2 years ideal)

  * Facilities Management (FM) background is advantageous

  * IT-related qualification or training

What’s on Offer

  * Full training and development support

  * Opportunity to gain valuable IT support experience

  * Potential for contract extension or permanent role

  * On-site parking + shuttle access from nearby station

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

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