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1st Line Support Agent (Help Desk)

Job Posted: 4 hours ago

Salary: £ 15.48 - 15.48 / Hour
Job Type: Temporary
Location: Birmingham

Expire in: a month

Job Description

1st Line Support Agent (Help Desk)
📍 Birmingham
💰 £15.48 per hour
📅 Ongoing Temporary Contract
🕒 Flexible shifts (Days/Nights, weekends & bank holidays)

About the Role
Step into a fast-paced, forward-thinking company where your development genuinely matters. Based in modern Birmingham offices, you’ll join an energetic and supportive tech team that’s big on training and internal progression.
As a 1st Line Support Agent, you’ll be the first point of contact for all corporate and retail IT issues. From payroll queries to in-store technical faults, you’ll handle a mix of challenges that keep the business running smoothly.

What You’ll Do
Provide quick, reliable first-line support across corporate and retail systems.
Troubleshoot issues with payroll, retail equipment, applications, and more.
Deliver excellent customer service with a confident, professional phone manner.
Stay organised and work efficiently in a busy help desk environment.
What You’ll Bring

Previous 1st Line Support experience is helpful but not essential.
Strong communicator who can think fast and solve problems independently.
Tech-savvy and eager to learn new systems.
Fully flexible for shifts between 7:00 AM and 1:00 AM, 365 days a year.
Why You’ll Love It

Competitive pay: £15.48 per hour.
Real opportunities to progress to 2nd Line Support and beyond.
Fun, social, and supportive team culture.
A company that invests in its people and promotes from within.
If you are interested, please apply or get in touch with Gabriele Strazdauskaite at (phone number removed) or via email at (url removed)

Before You Apply

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Bank details.
National Insurance number.
Date of birth.

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Looking for your next career move? Join a top company hiring 1st Line Support Agent (Help Desk) job near me in Birmingham! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!