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1st Line Support Analyst

Job Posted: 17 days ago

Salary: £ 26,000 - 30,000 / Annum
Job Type: Permanent
Location: Cheltenham, ENG, GB

Expire in: 10 days

Job Description

Role: 1st Line Service Desk Engineer

Location: Cheltenham (On-site during probation, hybrid thereafter)

Salary: £26,000–£30,000

Benefits: Annual bonus + strong training and certification support

Our client, a leading managed service provider, is hiring a 1st Line Service Desk Engineer to provide high-quality technical support to a diverse customer base. This role offers the opportunity to build your technical skillset in a fast-paced, supportive environment, with clear progression and ongoing development.

What you’ll do

Act as the first point of contact for IT support queries via phone, email, and ticketing systems

Diagnose and resolve 1st line issues across desktops, laptops, and user accounts

Escalate more complex incidents to 2nd/3rd line teams where required

Manage and update support tickets, ensuring accurate documentation

Deliver excellent customer service, keeping users informed throughout

You’ll work closely with internal technical teams and external clients to ensure issues are resolved efficiently and to a high standard.

What we’re looking for

Previous experience in a Service Desk or IT support role

Strong understanding of Windows environments and Microsoft 365

Excellent communication and customer service skills

Ability to prioritise and manage multiple tickets effectively

A proactive approach and willingness to learn

The ideal candidate will bring a positive, customer-first mindset and enjoy working in a collaborative, fast-paced MSP environment.

Why join?

Clear progression pathways within a growing organisation

Funded certifications and ongoing training support

Hybrid working after probation

Annual bonus and excellent benefits package

Apply now to develop your IT career within a forward-thinking and supportive team

Before You Apply

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Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

Looking for your next career move? Join a top company hiring 1st Line Support Analyst job near me in Cheltenham, ENG, GB! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!