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1st Line Support Engineer

Job Posted: 3 hours ago

Salary: £ 27,000 - 30,000 / Annum
Job Type: Permanent
Location: Redhill, Surrey

Expire in: a month

Job Description

Kickstart Your IT Career with a Thriving Managed Service Provider!
🚀 Do you have the passion, energy, and drive to excel in IT support?

If you're ready to take the first big step in your IT career, this is your chance! Our client, a fast-growing Managed Service Provider in Redhill, is expanding their team. They manage over 400+ business IT systems, delivering cutting-edge technology and first-class support. Now, they’re looking for a tech-savvy, ambitious, and customer-focused 1st Line Support Technician to join their ranks!

The Role
As the first point of contact for customers, you’ll be the bridge between users and the technical team—solving problems, providing exceptional support, and ensuring seamless IT operations. Your role is crucial in keeping businesses running smoothly while growing your own expertise in the IT sector.

🖥️ Job Title: 1st Line Support Technician
💰 Salary: £27,000 - £30,000
📍 Location: Redhill (own transport required due to location)
🎁 Perks & Benefits:
22 days annual leave (increasing to 25)
Performance-based bonus
Company laptop
Ongoing training & development
Regular team social events

What You’ll Do
Be the friendly and knowledgeable first point of contact for customers
Log, manage, and resolve service requests using an IT Service Management tool
Develop customer guides, knowledge bases, and internal processes
Gain hands-on experience with Windows, Office 365, networking, virtualization, software updates, and backup solutions

What We’re Looking For
✅ MSP Experience: Ideally you will hold a minimum of 1 year experience at 1st Line support although our client will consider fresh, dynamic and career driven individuals with technical understanding/academic qualifications
✅ People Skills: You love helping others and value customer interaction
✅ Clear Communicator: Confident in explaining technical solutions in a friendly way
✅ Adaptable & Flexible: Willing to work occasional (paid) overtime as needed
✅ Organised & Detail-Oriented: Able to juggle multiple tasks efficiently
✅ Tech Enthusiast: Curious about IT and eager to learn in a fast-paced environment

Ready to Take Your IT Career to the Next Level?
If this sounds like the perfect opportunity for you, apply now and start your journey with a company that truly values its team!

For your information:
*Interested? Please send your CV in as a Word format only
**Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship)
***Not for you but you know someone suitable? Take advantage of the YourRecruit paid referral fee

Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies.

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Looking for your next career move? Join a top company hiring 1st Line Support Engineer job near me in Redhill, Surrey! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!