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1st Line Support Engineer

Job Posted: a month ago

Salary: £ 28,000 - 30,000 / Annum
Job Type: Permanent
Location: Preston, Lancashire

Expire in: a day

Job Description

Job Title: 1st Line Support Engineer – Service Desk
Location: Preston, UK (Office based)
Salary: £28,000- £30,000 DOE + Benefits
Employment Type: Full Time
*All applicants must have the right to work in the UK, our client cannot provide sponsorship*
About the Company
Our client is a growing MSP based in Preston, delivering managed IT, cloud, and security services to a variety of clients. They are recognised for technical expertise, excellent client service, and a collaborative team culture.
Role Overview
We are seeking a 1st Line Support Engineer to join a busy service desk team. This is a early-career role for someone with 1+ years’ IT support experience, providing technical assistance to clients and escalating more complex issues to 2nd Line engineers.
Key Responsibilities
  * 
    Provide 1st line support for client IT issues via phone, email, or ticketing system.
  * 
    Troubleshoot and resolve basic issues with Microsoft 365 / Office 365, Windows PCs, laptops, and endpoint devices.
  * 
    Assist with password resets, account management, and software installations.
  * 
    Escalate more complex issues to 2nd Line engineers as appropriate.
  * 
    Maintain accurate ticket documentation and keep clients updated on progress.
  * 
    Ensure SLAs are met and provide excellent customer service.
Essential Skills & Experience
  * 
    1+ years’ experience in IT support, helpdesk, or 1st line support, ideally within an MSP or managed IT environment.
  * 
    Basic knowledge of Windows desktop and server environments.
  * 
    Familiarity with Microsoft 365 / Office 365.
  * 
    Good communication and customer service skills.
  * 
    Ability to learn quickly and follow guidance from senior engineers.
Desirable Skills
  * 
    Basic understanding of networking (TCP/IP, DNS, DHCP).
  * 
    Exposure to Intune, Azure, or virtualisation (VMware / Hyper-V) is advantageous.
  * 
    Relevant IT certifications (e.g., CompTIA A+, Microsoft Fundamentals)
Benefits
  * 
    Competitive salary with a yearly performance-related bonus
  * 
    Training and career development support
  * 
    Pension scheme
  * 
    Friendly and collaborative MSP environment with great progression opportunities
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