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1st Line Support

Job Posted: 3 hours ago

Salary: £ 130 - 140 / Day
Job Type: Contract
Location: Liverpool

Expire in: a month

Job Description

1st Line Support – 6-Month Contract – Hybrid - Liverpool

VIQU have partnered with a leading organisation within the legal sector who are seeking a 1st Line Support contractor to provide some additional BAU support to their Service Desk.

This 1st Line Support role will require previous experience within IT Support, and will involve providing both remote and onsite support in a Microsoft environment. The successful candidate will be committed to delivering excellent customer service.

Key skills & responsibilities for the 1st Line Support:

1st Line / Service Desk Support – in a Windows / Microsoft environment.
Windows 10/ Windows 11
Microsoft 365
Exchange
Azure
Outlook
MS Teams
Active Directory
Telephony support
Triaging tickets and escalating to relevant teams where necessary
Using ServiceNow ticketing system
Mix of remote & deskside support - including working on a tech bar
Good customer service skills
Experience with iManage or Bomgar (desirable)
Role details:

Job role: 1st Line Support      
Job type: Contract
Duration: 6 months’ contract with view to extend
Rate: £130 - £140 per day
Working hours: 37.5 hours per week Monday - Friday
IR35 status: Inside IR35
Location: Hybrid, one day per week in Liverpool     
Apply now to speak with VIQU IT in confidence. Or reach out to Suzie Stone via the VIQU IT website.

Do you know someone great? We’ll thank you with up to £1,000 if your referral is successful (terms apply).

For more exciting roles and opportunities like this, please follow us on LinkedIn @VIQU IT Recruitment

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Looking for your next career move? Join a top company hiring 1st Line Support job near me in Liverpool! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!