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2nd Line IT Support & Field Engineer

Job Posted: 14 days ago

Salary: £ 30,000 - 34,000 / Annum
Job Type: Permanent
Location: Liverpool

Expire in: 13 days

Job Description

2nd Line IT Support & Field Engineer | Office-Based (Liverpool) + Regular Customer Site Travel | £30,000 – £34,000 DOE & Great Benefits | Full UK Driving Licence Essential

Not your average Helpdesk role.

We need a 2nd Line IT Support & Field Engineer who's just as happy resolving escalated tickets as they are on-site terminating cable or installing a new network.

You'll own problems end-to-end, work independently, and have real say in front of customers.

IT Answers has a growing UK technical team, with a clear path toward a senior infrastructure or field-project role.

What You'll Be Doing

Resolving escalated 2nd-line tickets — hardware, software, networking, M365, AD, DNS/DHCP, VPNs, firewalls, VLANs, Wi-Fi
Attending customer sites for reactive fixes, installs and infrastructure projects
Installing/replacing PCs, printers, access points, switches, firewalls and routers
Installing and terminating Cat5e/Cat6 cabling, patch panels and cabinets
Keeping documentation, network diagrams and handover notes sharp
Covering the field rota during busy periods, holidays and sickness
What You'll Bring

2nd-line support, infrastructure or MSP engineering experience
Strong Windows troubleshooting + hands-on Microsoft 365 admin
Active Directory, Group Policy, TCP/IP, DNS/DHCP/VPN/VLAN/firewall knowledge
Experience installing and terminating Cat5e/Cat6 cabling and network kit
Confidence attending sites independently, with strong customer-facing skills
Full UK driving licence (essential)
Bonus: MSP background, UniFi/Fortinet/SonicWall/DrayTek, Windows Server, Intune, VoIP, fibre/structured cabling, rack installation, Cyber Essentials, RMM/PSA platforms, or relevant certs.

What's In It For You

£30,000–£34,000 DOE
Genuine variety — no two weeks the same
Real progression toward a senior infrastructure/field-project role
Supportive, growing technical team
What’s Next

If you have the enthusiasm and skillset to hit the ground running on this 2nd Line IT Support & Field Engineer position, we would love to hear from you. APPLY NOW for immediate consideration

Before You Apply

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Looking for your next career move? Join a top company hiring 2nd Line IT Support & Field Engineer job near me in Liverpool! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!