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2nd Line Support Engineer

Job Posted: a month ago

Salary: £ 32,000 - 34,000 / Annum
Job Type: Permanent
Location: LS2, Leeds, West Yorkshire

Expire in: 2 days

Job Description

2nd Line / 3rd Line Support Engineer – IT MSP Client
The 2nd Line Support Engineer is responsible for handling second line support requests. This relates to all technology, to include: workstations, servers, printers, networks, vendor specific hardware and software, Office 365, SharePoint and other cloud technologies.
Key Duties/Responsibilities
  * IT Support relating to technical issues involving Microsoft’s core business applications and operating systems.
  * Technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security
  * Remote access solution implementation and support: VPN, Remote Desktop Services.
  * Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets
  * Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages
  * Work with the Service Desk Manager to ensure requests are routed to the proper resource in order to be resolved quickly and efficiently
  * Escalate service requests that require 3rd line and field service engineer level support
Key Technical Background
  * Office 365
  * Exchange
  * SharePoint
  * Azure Active Directory
  * Microsoft Intune
  * Microsoft Teams
  * Windows Server(s), 2019, 2016, 2012, 2008
  * Active Directory
  * DNS / DHCP
  * Routing and Remote Access
  * AD Connect
  * Remote Desktop Services
  * Microsoft Office Packages
  * Network Switching
  * VLAN’s
  * Firewalls & Routers
  * Port Forwarding
  * Routing
Ideal Background
  * Previous working within an IT MSP
  * Strong 2nd Line, verging into 3rd Line.
Side Notes
  * This role is 5 days onsite but could be 4 days for someone highly experienced.
  * This would be a great role for someone at a strong 2nd line support level who wants to be developed/supported into 3rd line

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