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Technical Support Engineer

Job Posted: 10 days ago

Salary: £ 37,000 - 44,000 / Annum
Job Type: Permanent
Location: Wakefield

Expire in: 18 days

Job Description

We are working with a leading organisation within the power distribution sector to recruit a Technical Support Engineer who will act as the primary point of contact for clients, delivering expert technical assistance and ensuring a high standard of service.

This is a customer-facing role suited to a technically strong individual who can confidently troubleshoot issues, identify root causes, and implement effective corrective actions.

Key Responsibilities – Technical Support Engineer

Act as the first point of contact for clients, providing timely and professional technical support.
Diagnose and resolve technical issues across products and systems, both remotely and on-site where required.
Conduct root cause analysis on recurring or complex problems and implement sustainable corrective actions.
Liaise with internal engineering and operations teams to escalate and resolve advanced technical challenges.
Support installation, commissioning, and maintenance activities where necessary.
Maintain accurate records of issues, resolutions, and service activities.
Provide clear technical guidance and updates to clients, ensuring strong ongoing relationships.
Contribute to continuous improvement by identifying trends and recommending process or product enhancements.
The Ideal Candidate – Technical Support Engineer

Strong technical background in an engineering discipline (electrical or related preferred).
Proven experience in a technical support or service engineering role.
Ability to troubleshoot systematically, identify root causes, and deliver practical solutions.
Excellent communication skills, with the ability to explain technical information clearly to clients.
Customer-focused mindset with a proactive and problem-solving approach.
Ability to manage multiple priorities and work effectively under pressure.
Experience working within power distribution or related infrastructure environments.
Familiarity with field-based support or client-facing engineering roles

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