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2nd Line Support Engineer

Job Posted: 18 days ago

Salary: £ 30,000 - 36,000 / Annum
Job Type: Permanent
Location: Bristol, ENG, GB

Expire in: 10 days

Job Description

2nd Line Support Engineer

Location: Bristol (Hybrid working)

Salary: £30,000–£36,000

Benefits: Competitive package + flexible working + career development

Our client, a leading organisation in its sector, is hiring a 2nd Line Support Engineer to provide high-quality technical support and help maintain a reliable, secure IT environment. This role offers the opportunity to work across a broad technology stack while developing your troubleshooting and customer-facing skills in a collaborative team.

What you'll do:

Provide 2nd line support for hardware, software, and network issues

Troubleshoot and resolve escalated incidents and service requests

Support Microsoft environments including Windows, Office 365, and Active Directory

Assist with system upgrades, patches, and ongoing maintenance

Document solutions and contribute to knowledge base articles

You’ll work closely with 1st line support, infrastructure teams, and wider business stakeholders to ensure issues are resolved efficiently and users remain productive.

What we’re looking for:

Experience in a 2nd line or similar IT support role

Strong knowledge of Windows OS, Office 365, and Active Directory

Experience troubleshooting hardware, software, and networking issues

Excellent problem-solving skills and attention to detail

Strong communication skills with a customer-focused approach

The ideal candidate will bring a proactive mindset, a willingness to learn, and enjoy working in a fast-paced, supportive environment.

Why join?

Hybrid working model offering flexibility

Opportunity to develop technical skills across a varied environment

Supportive team culture with clear progression pathways

Exposure to modern technologies and projects


Apply now to progress your IT support career in a dynamic and growing team

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Looking for your next career move? Join a top company hiring 2nd Line Support Engineer job near me in Bristol, ENG, GB! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!