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2nd Line Support

Job Posted: a day ago

Salary: £ 30,413 - 30,413 / Annum
Job Type: Permanent
Location: Bristol, City of Bristol

Expire in: a month

Job Description

About Us

Our vision is to create a future where learning disabled people can live the best life possible. We achieve this by coming together to campaign for positive change, provide personalised support, and create solutions that empower independent living.

The Role

We’re looking for an enthusiastic and customer-focused ICT 2nd Line Support Technician to join our ICT team. You’ll play a key role in supporting our Service Desk, resolving technical issues, and managing ICT assets across their lifecycle. Working closely with colleagues and stakeholders, you’ll ensure smooth day-to-day operations while delivering excellent customer service and technical support.

Key Responsibilities

Service Desk & Support

  * Diagnose and resolve incidents, ensuring timely and effective solutions

  * Log all incidents in the ICT Service Desk system

  * Escalate urgent and security-related incidents appropriately

  * Keep users informed on progress and resolution

Asset & Systems Management

  * Manage ICT assets from procurement through to disposal

  * Ensure all devices meet organisational “gold build” standards

  * Maintain accurate asset records and relationships

  * Support purchasing processes, including placing and tracking orders

Technical Administration

  * Maintain Active Directory structure, users, and permissions

  * Manage licensing assignments for users and devices

  * Configure and deploy laptops, desktops, and mobile devices

  * Support network hardware (routers, switches, wireless access points)

  * Assist with telephony systems and data handling

General Duties

  * Deliver high standards of customer service and communication

  * Maintain confidentiality at all times

  * Undertake training and occasional out-of-hours work

  * Travel across the UK when required

What We’re Looking For

Essential Skills & Attributes

  * Strong problem-solving skills and ability to work under pressure

  * Excellent communication and customer service skills

  * Good time management and ability to prioritise workload

  * Friendly, collaborative, and proactive approach

  * Willingness to learn and develop professionally

Selection Process

We will be shortlisting applications on an ongoing basis. If shortlisted, you’ll be invited to a pre-screening interview with a member of the hiring team. Successful candidates will then progress to a final competency-based interview, along with an opportunity to meet the team and learn more about Hft.

Apply now or get in touch to find out more — we’d love to hear from you

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

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