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2nd Line Support

Job Posted: 8 hours ago

Salary: £ 160 - 220 / Day
Job Type: Contract
Location: Godalming, Surrey

Expire in: a month

Job Description

2nd Line Support Engineer (Contract – Inside IR35)
On-site role – security clearance eligibility required

An excellent opportunity for an experienced 2nd Line Support Engineer to join a fast-paced technical environment, providing high-quality support across multiple sites. You will play a key role in resolving incidents, supporting end users, and ensuring reliable client-side computing services.

This is an on-site position (minimum 4 days per week) due to the hands-on nature of the work and the need to access secure environments. Candidates must be eligible for UK security clearance.

Key Responsibilities

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    Take ownership of tickets through to resolution, ensuring excellent communication throughout.

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    Diagnose and troubleshoot 2nd line incidents, escalating only when necessary.

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    Build, configure and deploy laptops, desktops, and related hardware/software.

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    Maintain accurate operational documentation.

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    Support technical improvement by researching and recommending new solutions.

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    Act as the main technical contact for most incidents, reducing the need for escalation.

Skills & Experience

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    Strong experience in 2nd line IT support within a customer-facing environment.

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    Solid understanding of Windows 10/11, MECM/Intune, networking, and common business applications.

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    Proven diagnostics and troubleshooting skills.

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    Good knowledge of hardware (desktops, laptops, softphones) and virtualisation technologies.

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    Ability to prioritise workloads, work under pressure, and manage tickets independently.

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    Flexible, proactive, and able to adapt to changing priorities.

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    Knowledge of ITIL principles is desirable.

Qualifications

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    Computing-related qualification (certificate, diploma, or equivalent).

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    ITIL certification beneficial.

(Contract – Inside IR35)

Before You Apply

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Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

Looking for your next career move? Join a top company hiring 2nd Line Support job near me in Godalming, Surrey! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!