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2nd Line Support

Job Posted: 19 days ago

Salary: £ 25,000 - 32,000 / Annum
Job Type: Permanent
Location: Burgess Hill, West Sussex

Expire in: 9 days

Job Description

2nd Line Support Engineer

£25,000 - £32,000 + discretionary bonus, Burgess Hill, Monday to Friday 9am-5:30pm, Permanent, 28 days holiday including bank holidays, Bonus scheme, own transport required

The Role

A fantastic opportunity for a 2nd Line Support Engineer to join a specialist technology organisation providing advanced support across cloud, security, and on‑premise environments. This role sits within a dedicated technical team and reports directly into senior technical management. The successful candidate will handle escalated issues, contribute to compliance processes, and support automation‑focused improvements across the business.

Resolve escalated technical issues across server, cloud, and network environments
Use scripting tools to automate tasks and improve internal workflows
Assist in maintaining internal security and compliance frameworks
Support the implementation and ongoing management of industry standards
Manage and optimise remote monitoring and management tools
Troubleshoot and support telephony and connectivity issues
Contribute to infrastructure projects and improvements
Maintain accurate documentation and audit records
Review technical trends and contribute to service improvements
Support the wider technical team with complex troubleshooting 

Requirements

The ideal candidate will bring solid 2nd Line experience with exposure to cloud environments, networking, automation, and security practices. Experience with Microsoft cloud tools, networking fundamentals, compliance frameworks, and scripting would be highly desirable.

This role could suit someone who has worked as an IT Support Technician, Technical Support Engineer, or Infrastructure Support Analyst.

Company Information

You will be joining a forward‑thinking, security‑minded organisation operating within the technology sector. The company places strong emphasis on innovation, compliance, and continuous improvement, offering a supportive environment where technical growth and professional development are encouraged.

Package

£25,000 - £32,000

Discretionary bonus scheme

28 days holiday including bank holidays

Pension scheme

Ongoing training and certification support

Modern technical environment with focus on automation

Permanent contract

Own transport required

Travail Employment Group is operating as an Employment Agency. Once you click to apply for this job your application will be immediately received by Travail Employment Group. If your application is successful a consultant will be in contact with you within the next 7 days. If you do not hear within 7 days you have unfortunately not been successful on this occasion

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

Looking for your next career move? Join a top company hiring 2nd Line Support job near me in Burgess Hill, West Sussex! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!