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2nd Line Support

Job Posted: 3 days ago

Salary: £ 13.51 - 13.51 / Hour
Job Type: Contract
Location: Nottingham, Nottinghamshire

Expire in: 24 days

Job Description

EXCITING NEW OPPORTUNITY AVAILABLE NOW!

2nd Line Support Analyst

Based in Beeston, Nottingham

Days - Monday to Friday

Hours - Rota basis between 6am and 10pm (including 3 weekends out of 9 weeks)

£13.51 per hour

Full training provided

Interviews to be held ASAP!

Join a global leader in mobile payment processing technologies as a Second Line Support Analyst. You'll be part of an expanding team dedicated to delivering exceptional technical support within the Transport Retail sector.

This role is ideal for someone with strong technical troubleshooting skills and experience providing remote support, particularly for Android OS and payment processing systems.

Responsibilities

Provide second-line technical support for hardware, software, and bespoke systems.
Diagnose and resolve complex issues quickly and effectively.
Support Android-based platforms and payment processing technologies.
Collaborate with internal teams to ensure seamless service delivery.Skills & Experience

Proven experience in an IT Support environment.
Strong analytical and technical skills (hardware/software troubleshooting).
Intermediate to advanced PC literacy - confident with MS Office, web browsers, and databases.
Experience with bespoke software and hardware solutions.
Familiarity with Point of Sale (POS) environments. 

Desirable Knowledge

Experience with any of the following will be an advantage:

Android OS or other mobile operating systems.
Mobile Device Management (MDM) tools.
Remote access and support technologies.
MySQL/MSSQL administration.
AWS and Google Cloud Services.
Remote deployment of software patches and upgrades.
Payment systems (credit/debit card transactions and troubleshooting). 

What We're Looking For:

Confident & Knowledgeable - demonstrating technical competence and assurance.
Customer-Focused - delivering exceptional service and building trust.
Passionate & committed - taking pride in meaningful results.
Clear Communicator - projecting credibility and instilling confidence in users and colleagues.
Responsible & Consistent - ensuring reliability and accountability in every interaction. 

Apply now and join a team that values innovation, collaboration, and excellence in service delivery.

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply.

Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

Looking for your next career move? Join a top company hiring 2nd Line Support job near me in Nottingham, Nottinghamshire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!