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2nd Line Technical Support

Job Posted: 21 days ago

Salary: £ 27,000 - 27,000 / Annum
Job Type: Temporary
Location: eastleigh

Expire in: 6 days

Job Description

Technical support - 2nd line - Temporary 
 Location :Eastleigh / Southampton (Hybrid)
 Hours:
  
Rotating shift pattern: 4 days on / 4 days off 
Coverage Monday to Sunday, 06:00 - 23:00 
Current shifts:  
7:00am - 7:00pm 
8:00am - 8:00pm 
9:00am - 9:00pm   Duration: This is an ongoing position
 Salary:£27000- pro rata
  
 Dynamite Recruitment is supporting , a global leader in technology solutions, is looking for a Customer Support Analyst / 2nd Line technical support to join their team on a temporary basis.
  
 This is an immediate start opportunity for someone with strong technical support skills @ 2nd line who thrives in a fast-paced, customer-focused environment.
  
 You will provide second-line support for the client's POS software, managing cases from initial contact through resolution, troubleshooting issues, and delivering a world-class customer experience.

 Key Responsibilities
  
Respond to customer queries via calls, emails, and web portal 
Investigate and resolve technical issues, escalating when necessary 
Log and manage cases from start to finish, maintaining clear documentation 
Contribute to knowledge base updates and team knowledge sharing 
Collaborate with internal and global support teams 
Participate in continuous improvement initiatives  Required Skills & Experience
  
18 months -2+ years' experience in technical helpdesk/support 
Strong customer service and communication skills 
Experience with Windows operating systems and basic networking 
Analytical and problem-solving abilities 
Ability to work effectively in a high-paced team environment  Desirable
  
Experience with SQL / database management 
Knowledge of payment systems or retail operations 
Additional language skills (Spanish or French)  Apply Today If you are available immediately and want to join a dynamic technical support team, send your CV to Dynamite Recruitment

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