Hiring Now: Helpdesk Analyst Near You – Apply Today!

Your Next Helpdesk Analyst Job Starts Here – Apply Now!

Helpdesk Analyst

Job Posted: 20 days ago

Salary: £ 27,000 - 32,000 / Annum
Job Type: Permanent
Location: Fareham, Hampshire

Expire in: 8 days

Job Description

1st / 2nd Line Support Technician (Progression to Helpdesk Team Leader) - Fareham - 27-32K

We are looking for a Helpdesk Analyst to provide 1st and 2nd line IT support for hardware, software, and EPoS systems via phone, email, and in-person. You'll troubleshoot issues, install and maintain systems, and ensure minimal downtime for our clients.

Key Responsibilities:

Provide 1st/2nd line service desk support
Install, upgrade, and troubleshoot Windows and hardware systems
Log, manage, and resolve support tickets in line with SLAs
Troubleshoot LAN/WAN and TCP/IP networking issues
Escalate complex issues where required
Participate in an on-call rota (once competent)Skills & Experience:

Minimum 1-2 years in IT support preferred.
Any knowledge of EPoS operations, SQL Server, Windows, networking, and remote access tools would be highly desirable
Strong customer service and problem-solving skills.Details:

Location: Fareham, Hampshire
Hours: 37.5 per week, Mon-Fri
Salary: £27,000-£32,000 + BUPA & Pension after probation
Career progression to Helpdesk Team LeaderApply now to join a fast-paced, client-focused IT support team!

Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate £1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

Looking for your next career move? Join a top company hiring Helpdesk Analyst job near me in Fareham, Hampshire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!