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Account Resolution Specialist

Job Posted: a month ago

Salary: £ 27,000 - 30,000 / Annum
Job Type: Permanent
Location: Wokingham, Berkshire

Expire in: 19 hours

Job Description

Working within a fast-paced operations team, you will play a key role in supporting customers, resolving outstanding account queries, and ensuring timely recovery of payments while delivering excellent customer experience.

This position suits someone with strong communication skills, high attention to detail, and experience managing customer account activity in a regulated or target-driven environment.

Job Title: Account Resolution Specialist

Location: Wokingham

Salary: Up to £30,000 depending on experience

Key Responsibilities

Contact customers via telephone, email, and written correspondence regarding overdue accounts
Negotiate payment arrangements and resolve account-related queries professionally and efficiently
Manage a high volume of outbound and inbound customer interactions daily
Review and monitor outstanding cases, ensuring actions are completed within agreed timeframes
Escalate complex payment arrangements and provide recommendations to management
Maintain accurate and detailed records across internal systems
Liaise with third-party partners and external agencies where required
Support wider administrative and payment allocation processes
Ensure all activity is completed in line with internal procedures and regulatory requirements
Contribute positively to team targets and service level objectives 

Skills & Experience Required

Previous experience within account management, customer operations, or administrative support
Comfortable working in a fast-paced, target-driven environment
Confident telephone manner with strong written and verbal communication skills
Strong organisational skills with excellent attention to detail
Ability to manage multiple priorities and meet deadlines
Competent using Microsoft Office applications including Outlook
Experience working with multiple internal systems/CRMsHuntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout. 

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

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