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Administrator

Job Posted: 9 days ago

Salary: £ 24,740 - 24,740 / Annum
Job Type: Temporary
Location: Liverpool, Merseyside

Expire in: 19 days

Job Description

Title:  Administrator 

Hours:  35.75 hours per week 

Salary:  £24,740 p/a 

Location:  Liverpool 

HRGO are currently recruiting for an Administrator. This is a key administrative role supporting both internal teams and external stakeholders through the management of customer accounts, policy administration, data processing, reporting and query resolution. The role involves maintaining accurate records, processing account and policy changes, coordinating documentation, and ensuring a high standard of customer service and compliance. 

Responsibilities: 

Provide administrative support across customer accounts, policies and business processes 
Handle inbound and outbound calls and emails, delivering a professional and customer-focused service 
Process account and policy updates, amendments and general administration accurately and efficiently 
Maintain and update records, ensuring customer and business information remains accurate and compliant 
Investigate and resolve queries, liaising with internal departments and external stakeholders where required 
Prepare reports, spreadsheets and documentation to support business operations 
Ensure all activities are completed in line with company procedures, data protection requirements and service standards 
Support the preparation and processing of contracts, forms and other business documentation 
Contribute to team objectives, service level agreements and continuous improvement initiatives 
Undertake additional administrative duties as required to support the wider business  

Key Skills and Qualifications: 

Strong written and verbal communication skills 
Excellent organisational skills and ability to manage multiple tasks effectively 
High attention to detail and accuracy when processing data, documentation and customer information 
Ability to follow processes, procedures and compliance requirements consistently 
Strong customer service skills with a proactive and solution-focused approach 
Confident using Microsoft Office applications, particularly Excel, for reporting and data management 
Ability to investigate issues, identify solutions and escalate where appropriate 
Experience working in an administrative, customer service, policy administration or data processing environment 
Understanding of data protection requirements and handling confidential information 
Experience working within a regulated environment (e.g. financial services, insurance, healthcare or similar) would be advantageous  

HRGO is an equal opportunities employer and welcomes applications from all suitably qualified candidates. 

If you are interested in this Administrator role, please contact Mia on (phone number removed) or email

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

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