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Aftersales Performance Specialist

Job Posted: 2 days ago

Salary: £ 50,000 - 50,000 / Annum
Job Type: Permanent
Location: West London, London

Expire in: a month

Job Description

Are you a data-driven organiser who loves keeping things running smoothly? My Client is looking for an Aftersales Performance Specialist to join a fast-growing automotive team. You'll play a key role in tracking aftersales performance, managing reports, coordinating meetings, and helping the team spot opportunities to improve. You'll be at the heart of a growing network, helping the team make smarter, data-backed decisions. Your work will directly influence how efficiently aftersales runs and contribute to the overall success of the business.

TITLE : Aftersales Performance Specialist
 Salary : up to £52,000 + Benefits
 Sector : Automotive
 Location: West London
 Language : English
 Work style: Office based role

Duties:

Keep an eye on aftersales KPIs like customer satisfaction, warranty performance, service revenue, and parts sales.
Collect, manage, and maintain operational data from regional and HQ teams.
Build dashboards, prepare reports, and turn numbers into clear insights.
Organise regular meetings, take notes, track action items, and follow up with the team.
Support the management team with admin tasks, internal reports, and presentation materials.
Identify process bottlenecks and help implement improvements to make things run smoother.
 Recruitment:

3+ years of experience in aftersales, operations, data analysis, or business admin.
Strong analytical skills, organised, and comfortable juggling multiple tasks.
Skilled with Excel, PowerPoint, and data visualisation tools (Power BI a plus).
Detail-oriented, proactive, and able to thrive under pressure.
Team player with a strong sense of responsibility.
Excellent communication skills (Mandarin is a bonus!)

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Looking for your next career move? Join a top company hiring Aftersales Performance Specialist job near me in West London, London! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!