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Assistant Aftersales Manager

Job Posted: 15 days ago

Salary: £ 43,000 - 49,000 / Annum
Job Type: Permanent
Location: Guildford, Surrey

Expire in: 13 days

Job Description

Assistant Aftersales Manager – Guildford

Salary: £43,000 – £49,000 + Company Car
Location: Guildford
Hours: Full-time, including Saturdays (rota)

Role Overview

We are seeking an experienced Assistant Aftersales Manager to support the day-to-day running of a busy aftersales department in Guildford. This role will involve overseeing the service and parts operation, driving performance, and ensuring an exceptional customer experience.

Key Responsibilities

  * Supporting the Aftersales Manager in running the service and parts departments

  * Managing and motivating the Service Advisor and Workshop teams

  * Driving departmental performance, productivity, and profitability

  * Monitoring KPIs including labour sales, efficiency, and CSI scores

  * Handling customer escalations and ensuring issues are resolved professionally

  * Ensuring smooth workshop loading and effective job allocation

  * Supporting training and development of the aftersales team

  * Maintaining high standards of compliance and dealership processes

Requirements

  * Previous experience as a Senior Service Advisor, Workshop Controller, or Assistant Aftersales Manager

  * Strong leadership and team management skills

  * Proven ability to drive performance and hit targets

  * Excellent customer service and communication skills

  * Good understanding of aftersales operations and KPIs

  * Full UK driving licence

Desirable

  * Main dealer background

  * Experience with Kerridge, Pinnacle, or similar DMS

  * Strong commercial awareness

Benefits

  * Salary up to £49,000

  * Company car or car allowance

  * Bonus potential (if applicable)

  * Pension scheme

  * Career progression opportunities

Before You Apply

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Bank details.
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Date of birth.

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