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Aftersales Advisor

Job Posted: 6 days ago

Salary: £ 32,000 - 45,000 / Annum
Job Type: Permanent
Location: Guildford

Expire in: 22 days

Job Description

We are recruiting on behalf of our client, a reputable franchised car dealer group in Guildford, who is seeking a Service & Warranty Advisor to join their busy aftersales team. 

This is an excellent opportunity for motivated Aftersales Advisors looking to advance their career in a dynamic and expanding dealership environment.

Benefits:

Competitive basic salary of £32,000, with uncapped OTE of £45,000+ providing strong earning potential
Monday to Friday working week with one in four Saturdays mornings, offering a balanced work-life schedule
Opportunity to develop skills in warranty claims management and customer service
Join a forward-thinking dealership investing in innovative automotive solutions, including electric vehicles
Supportive team environment focused on customer satisfaction and dealership growthDuties:

Manage warranty claims efficiently and accurately, ensuring adherence to manufacturer procedures
Handle service administrative tasks, including scheduling and liaising with workshop teams as an Aftersales Advisor
Provide excellent customer service, offering advice on warranty coverage and service options
Analyse warranty data to identify opportunities for increased sales and process improvement
Maintain accurate records in dealer management systems such as CDK Drive or Pinnacle DMS
Support the dealership’s expanding warranty programmes to enhance customer satisfaction and retentionRequirements:

Proven experience as a Service & Warranty Advisor or in warranty administration within the automotive industry, with at least 2 years’ relevant experience
Strong organisational skills and high attention to detail
Excellent communication and customer engagement abilities
Proficiency with dealer management systems (e.g., CDK Drive, Pinnacle DMS)
Knowledge of automotive product ranges, including electric vehicles, is desirable
Ability to analyse data and manage warranty claims effectively
Full-time availability with flexibility to work Saturdays on a rota basis
Relevant automotive service or warranty certifications are advantageous
Background in automotive technology or business administration is preferredThis Aftersales Advisor position offers an exceptional chance for a skilled Service & Warranty Advisor to join a progressive dealership committed to growth and innovation. Interested individuals are encouraged to apply now!

Contact Darwin Manship, Automotive Recruitment Specialist at Perfect Placement covering Guildford and Surrey today to discover more about this fantastic opportunity

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Bank details.
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Date of birth.

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