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B2B Customer Account Manager

Job Posted: a day ago

Salary: £ 40,000 - 40,000 / Annum
Job Type: Permanent
Location: Peterborough, Cambridgeshire

Expire in: a month

Job Description

B2B Customer Account Manager – Trade Mastermind

Drive Success Across a Portfolio of Trade Business Clients Combining Account Management, Customer Support, and Commercial Upselling.

Founded in 2020 by BBC Apprentice Winner Joseph Valente, Trade Mastermind is the UK’s fastest-growing business education and coaching company for the construction industry.

We teach tradespeople how to become businesspeople giving them the tools, systems, and knowledge to scale from the tools to seven figures and beyond.

We’ve trained over 5,000 trade business owners, who on average achieve 370% growth in their first year with us.

In 2026, we’ll open our 20,000 sq. ft. Trade Mastermind University Headquarters in Peterborough the first-ever university for trades featuring a 300-person event arena, a state-of-the-art podcast studio, and Peterborough’s first rooftop bar for our team and clients.

Now, we’re hiring a B2B Customer Account Manager to join our elite customer success division responsible for managing, supporting, and growing a portfolio of up to 100 trade businesses enrolled in our 3-year academy programmes.

The Role

This is a hybrid of relationship management, coaching, and commercial growth.
You’ll be the first point of contact for your portfolio ensuring each customer is fully supported, fully engaged, and achieving measurable results.

You’ll also upsell them into the additional in-house services they need from our sister company Trade Group Services (TGS) including websites, recruitment, digital marketing, social media, business funding, and CRM systems to accelerate their growth journey.

You’ll work closely with finance and billing to ensure customers receive great service and pay on time, maintaining the financial health of your customer portfolio.

The Four Core Responsibilities of a Customer Account Manager at Trade Mastermind

  * Drive Customer Attendance

Make sure your businesses attend every training session and academy day ensuring they stay engaged, accountable, and on track for success.

  * Deliver Customer Results

Track your customers’ monthly progress and ensure they achieve wins and results every month. Celebrate their milestones and keep them focused on growth.

  * Upsell Growth Services

Identify what each business needs next and upsell the right in-house Trade Group Services to help them scale from websites and marketing to recruitment and finance solutions.

  * Support Credit Control & Billing

Work with our finance team to maintain excellent service standards and ensure your clients stay up to date with payments throughout their programme.

What’s In It for You

  * £40,000 Base Salary + £30,000–£50,000 Annual Bonuses (OTE £70,000–£90,000)

  * Monthly Bonuses & Accelerators for over-achievement

  * Private Health & Pension Scheme

  * Company Car / Car Allowance

  * Full Training & Continuous Coaching from senior leadership

  * Career Progression Pathway to Senior Account Manager, Head of Customer Success, or Business Coach

  * Up to 25 days holiday + bank holidays + birthday off

  * Hybrid flexibility (Peterborough HQ + remote)

  * Access to our brand-new 20,000 sq. ft. HQ and national Trade Mastermind events

Who You Are

  * Experienced Account Manager, Customer Success Manager, or B2B Relationship Executive

  * Confident supporting and selling to small business owners

  * Naturally organised, structured, and disciplined

  * Skilled at building relationships while driving accountability and results

  * Comfortable managing multiple accounts, pipelines, and CRM systems

  * Commercially aware and confident with billing, credit control, and renewals

  * Background in education, coaching, or construction/trades is a plus

The Bigger Vision

Trade Mastermind’s three-year vision is to:

  * Achieve a £100 M + valuation and £10 M + EBITDA

  * Serve 1,000 + trade business owners annually

  * Launch the Trade Mastermind University – the first of its kind globally

  * Build the UK’s most impactful business education and service ecosystem for trades

Joining now means becoming a key part of our customer success engine supporting hundreds of entrepreneurs to grow while developing your own career inside one of the UK’s most ambitious growth companies.

Ready to Manage, Support, and Scale Trade Businesses Nationwide?

If you’re a relationship-driven professional with a commercial mindset who thrives in a fast-paced, high-performance environment this is your opportunity to make a real impact

Before You Apply

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Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

Looking for your next career move? Join a top company hiring B2B Customer Account Manager job near me in Peterborough, Cambridgeshire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!