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Case Advisor

Job Posted: 15 days ago

Salary: £ 17.29 - 17.29 / Hour
Job Type: Temporary
Location: Manchester, Greater Manchester

Expire in: 13 days

Job Description

Case Advisor

Manchester City Centre

Hybrid working, min 2 days per month in the office

Full-time, 35 hours per week

On-going temporary contract which could lead to a permanent opportunity

£17.29 per hour

Office Angels are currently recruiting for a Case Advisor to join our client based in Manchester City Centre.

Duties will include:

Handle customer complaints via phone and email, ensuring timely resolution and follow-up communication
Arrange and lead initial enquiry meetings with customers
Review, analyse and summarise complex case information
Manage your own caseload, working closely with colleagues across the organisation
Support customers by arranging and recording complaint calls where needed
Follow safeguarding procedures to protect children and vulnerable adults
Provide cover and assistance to team members as required
Any other reasonable duties as may be assigned from time to timeWe are looking for candidates with:

Experience of dealing with complaints and providing advice and guidance via telephone, email and letter
Excellent customer service skills with a sensitive and professional approach
Strong written and verbal communication skills, with the ability to adapt your style
Ability to manage workloads effectively and meet deadlines
Must be able to work independently and as part of a wider team
Understand GDPR and data protection
Experience of relevant software and advanced Excel
Great organisational ability and attention to detail 

Additional Requirements:

A standard criminal record check via the Disclosure and Barring Service is required Benefits:

Weekly pay
Work/life balance
30 day's holiday allowance + bank holidays after 12 weeks on assignment! 

If you are interested and meet the above criteria, please apply now or call the branch on (phone number removed) if you have any queries. Due to the high volume of CV's we are currently receiving we are unable to reply to each application. If you have not heard from us within 5 days then unfortunately you have been unsuccessful on this occasion.
 
 Office Angels is an equal opportunity employer 

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

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