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Change and Improvement Graduate
Job Posted: 15 hours ago
Salary: £ 24,088 - 24,088 / Annum
Job Type: Temporary
Location: Manchester, Greater Manchester
Expire in: a month
Job Description
Change and Improvement Graduate
Salary 24,088 - Pay award pending (01/04/2026)
Location Manchester, Didsbury
Closing Date - Thursday 30th April
Assessment Day - Late May 2026
Final Stage Interview - June 2026
Role Overview
To support the Change and Improvement team as they help the organisation improves its services to customers and ways of working for colleagues. You’ll be helping with service improvement and process management activity and embedding this approach across the organisation.
What you’ll be doing as a Change and Improvement Graduate at Great Places
Assist the Change and Improvement team with process improvement activity, including support with process mapping workshops, championing good process design and embedding management through process across the organisation
Supporting with administration of the Knowledge Bank, our central repository for all process, policy and strategy documents, including responding to enquiries, uploading documents and updating key data to ensure it is well maintained
Assist the Change and Improvement team with completing process management documents, e.g. process stress tests and process RACI (Responsible, Accountable, Consult and Inform) documents
Review and maintenance of process management documentation, including updating the business wide process catalogue and ensuring accurate record keeping at all times
Support delivery of continuous improvement (CI) activity, via Service Excellence Groups, as part of a wider CI network involving the new graduate cohort, following the Great Places Improvement Delivery Approach and Change Management Approach to help the organisation improve it’s services to customers and to improve processes and ways of working for colleagues
General admin support to the C&I Team and maintenance of core documentation including methodology and tools
What we are looking for
A professionally curious, inquisitive and assertive individual who is not afraid to challenge the status quo
A good problem solver with good investigatory skills and who is comfortable with ambiguity
Someone who wants to build a career with purpose and is motivated by continuous improvement
A team player who brings a positive, helpful attitude
Someone open to learning and developing their skills and experience
A good listener who seeks to understand and takes pride in detail and follow-through
Someone who is motivated by improving people’s lives
What you’ll need….
A minimum 2:2 ideally within a relevant subject area, or an interest in this subject area within the last 3 years
A clean UK driving licence and access to a car is required
Excellent written and verbal communication skills
Ability to work as part of a team, as well as using your own initiative and time management skills to deliver tasks on time
Demonstrate aptitude for problem solving and creative thinking when approaching tasks
Keen eye for detail and good organisational skills
Experience of working in a customer focused environment, with a proven ability of delivering customer service
Competent level of ICT skills including the full range of Microsoft applications
Commitment to understand the challenges and opportunities that exist in the communities in which we work. We particularly value lived experience in social housing
Commitment to work in partnership with others for the benefit of Great Places
Commitment to completing all parts of the training programme
Ability to work flexibly
How we support you and your career at Great Places….
A fully accredited apprenticeship/ qualification plus additional short qualifications to aid in your development
Full equipment to help you perform best at your role
Dedicated time each week for studying and learning
Mentorship and line management from senior professionals
A warm, inclusive team where your ideas and growth matter
Opportunities to shadow across the business and contribute to the social housing sector
Access to our Growing Greatness talent programme including workshops, networks, and development activities
Support from our Emerging Talent and Development Specialist which will include reviews, check-ins and the opportunity to discuss your progressBefore You Apply
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