Hiring Now: Customer Change & Continuous Improvement Manager Near You – Apply Today!

Your Next Customer Change & Continuous Improvement Manager Job Starts Here – Apply Now!

Customer Change & Continuous Improvement Manager

Job Posted: 8 days ago

Salary: £ 44,000 - 45,000 / Annum
Job Type: Permanent
Location: Wythenshawe, Greater Manchester

Expire in: 20 days

Job Description

CX & Change Manager

Wythenshawe

We're recruiting on behalf of a large, complex organisation for an experienced Change Manager with a strong background delivering CX and service transformation within contact centre environments.

This role is not an operations leadership position. It is a change-focused role, responsible for designing, governing and embedding improvements across a live customer service environment.

The CX & Change Manager

Sitting within the service centre leadership structure, you'll own in-life change and continuous improvement initiatives that improve customer experience, service performance and colleague outcomes.

You'll work alongside operational leaders, but your accountability is change delivery, adoption and benefits realisation - not day-to-day management.

What You'll Be Doing as a CX & Change Manager

Lead change and improvement initiatives across contact centre processes and customer journeys
Design and deliver in-life change (ILC) using structured change and project methodologies
Use CX insight, customer feedback and service data to identify root causes and improvement opportunities
Facilitate workshops and change forums to embed new ways of working
Partner with operational teams to ensure change is adopted and sustained
Track benefits, customer metrics and performance outcomes post-implementation 

What We're Looking For as a CX & Change Manager

Proven experience as a Change Manager / CI Manager in CX or contact centre environments
Track record of delivering process, system or customer journey change (rather than running BAU operations)
Strong stakeholder engagement skills, able to influence without direct authority
Confident working in regulated, high-volume or complex service environments
Experience with ITIL, Project Management or Lean / CI frameworks is advantageous 

Why Apply?

Competitive salary and benefits
Clear investment in learning and professional development
Opportunity to deliver visible, meaningful CX change in a critical service environment
Inclusive employer with a strong commitment to diversity and inclusion 

👉 You must already have the right to work in the UK.

If you're a Change Manager who has delivered transformation in contact centres and customer service environments, this is an opportunity to focus purely on change - not BAU.

Disclaimer

CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database.

This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

Looking for your next career move? Join a top company hiring Customer Change & Continuous Improvement Manager job near me in Wythenshawe, Greater Manchester! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!