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Client & Office Experience Administrator

Job Posted: 4 hours ago

Salary: £ 24,000 - 25,000 / Annum
Job Type: Permanent
Location: Norwich, Norfolk

Expire in: a month

Job Description

Client and Office Experience Administrator

Norwich city centre

Monday to Friday office based full time (may consider part time with a minimum of five hours each day)

My client is a dynamic legal firm dedicated to providing client-focused services. They make legal matters straightforward and understandable while equipping their clients with the information they need to make informed decisions. You will play a key part in the support functions underpinning their focus on :-

Excellent client customer service

About the Role

As the Client and Office Experience Administrator, you will play an important role in the smooth running of their Norwich office to ensure that their team, their clients and visitors have an experience that matches their values. Your responsibilities will range from ensuring that the office and meeting room facilities, equipment and supplies are all maintained and in good order, to administering post and assisting with switchboard cover.

Key Responsibilities:

  * Office & Operations:

  * Manage incoming and outgoing post, including scanning and distributing documents.

  * Responsibility for franking machine and office copiers.

  * Keep office spaces organised and presentable.

  * Stock and prepare meeting rooms

  * Order and monitor Norwich stationery and office supplies.

  * Order and monitor kitchen supplies.

  * Responsibility for organising catering / drinks for meetings.

  * General administration.

  * Support basic health and safety compliance, including routine checks and record keeping.

  * Help organise their digital filing system ideally experience with Sharepoint and Onedrive.

  * Help with basic IT

  * Lunch time telephone cover for all offices

  * Client Experience & Legal Administration:

  * Assist in onboarding new clients, including preparing welcome materials and client care documentation.

  * Support conflict checks, ID verification, and compliance processes.

  * Open and set up new matter files.

  * Accurately maintain records in the case management system when necessary.

Could this be YOU?

  * A professional, proactive individual with a strong sense of customer care.

  * Excellent organisational and administrative skills.

  * A focus on delivery and a people-first mindset.

  * A proactive and approachable attitude.

  * An aptitude for picking up processes and working on software packages with good knowledge of Outlook, Word and Excel.

  * Some experience / willingness to be involved with basic IT set-up is desirable but not essential.

Reasons to join this professional yet friendly company?

  * A role within a supportive and professional environment.

  * Opportunity to develop your skills and take ownership

  * Be part of a firm that values its people and their contributions.

If you are highly professional and enjoy delivering a first class customer experience to EVERYONE - then please email Louise your CV and I look forward to hearing from you

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

Looking for your next career move? Join a top company hiring Client & Office Experience Administrator job near me in Norwich, Norfolk! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!