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Client Relationship Consultant

Job Posted: 10 days ago

Salary: £ 28,000 - 31,000 / Annum
Job Type: Permanent
Location: GB

Expire in: 17 days

Job Description

Our client are seeking an experienced Client Relationship Manager to oversee a diverse portfolio of corporate clients within the business travel sector. This role is focused on driving customer success, contract performance, retention, and identifying opportunities for growth while delivering high-quality service and measurable value.

You will act as the main point of contact for clients, working closely with internal teams across support, finance, and operations to ensure seamless service delivery.

Key Responsibilities

Manage a portfolio of corporate clients, ensuring strong relationship and contract performance

Drive customer satisfaction through proactive account and client management

Build and maintain relationships across client organisations, from operational users to senior stakeholders

Collaborate with internal teams to resolve issues and improve service and technology offerings

Develop and implement account plans to support retention, growth, and performance improvement

Support contract transitions, ensuring smooth onboarding and clear communication throughout

Analyse customer data and travel trends to identify savings and optimisation opportunities

Deliver client meetings (virtual and in-person), providing structured agendas, actions, and follow-ups

Support client engagement sessions and training initiatives to improve adoption and satisfaction

Stay informed on industry trends, market developments, and competitor activity

Identify opportunities for upselling, retention, and new business development

Provide regular reporting on account performance, risks, and opportunities to senior stakeholders

Conduct regular meetings, as well as telephone and email communication. 

Skills & Experience

Account Management experience.

Stakeholder management and influencing skills.

Excellent written and verbal communication.

Relationship-focused with the ability to build trust and credibility.

Strong business acumen, analytical thinking, and organisational skills.

Ability to manage multiple priorities and client deliverables.

Commercial mindset with a focus on client growth and continuous improvement.

Strong analytical and problem-solving abilities.

Resilient and calm under pressure. 

Contact Top Recruit today to hear more

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Looking for your next career move? Join a top company hiring Client Relationship Consultant job near me in GB! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!